Customer Service in Libraries: Best Practices in Library Services
en Limba Engleză Paperback – 13 feb 2013
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Specificații
ISBN-13: 9780810887480
ISBN-10: 0810887487
Pagini: 108
Ilustrații: Illustrations
Dimensiuni: 150 x 226 x 13 mm
Greutate: 0.18 kg
Editura: Rowman & Littlefield
Seria Best Practices in Library Services
ISBN-10: 0810887487
Pagini: 108
Ilustrații: Illustrations
Dimensiuni: 150 x 226 x 13 mm
Greutate: 0.18 kg
Editura: Rowman & Littlefield
Seria Best Practices in Library Services
Notă biografică
Cuprins
¿ Introduction by Audra Caplan, Former President of the Public Library Association
¿ ¿STARS: Launching a Customer-Service Model in Riverside County¿ by Mark Smith, Riverside County, CA Library System
¿ ¿Technically Speaking¿ by Karen C. Knox, Orion Township Public Library, MI
¿ ¿Reader Advisory at Darien Library¿ by Alan Kirk Gray, Darien Library, CT
¿ ¿The Darien Library¿s Picture Book Reorganization: A Collection Designed with Patrons in Mind¿ by Kiera Parrott, Darien Library, CT
¿ ¿Service Delivery Chains as a Strategy for Improving Library Customer Service¿ by John J. Huber, J. Huber & Associates, Tulsa, OK
¿ ¿The Collaborative Conversation: Connecting Libraries and Readers using Web 2.0 Tools¿ by Judi Repman, Georgia Southern University, Statesboro
¿ ¿Improving Customer Service by Utilizing an Existing Technology Innovatively¿ by Adriana Gonzalez, Texas A & M University Libraries, College Station
¿ ¿Service is Personal: The Howard County Library System Customer Service Program¿ by Lewis Belfont, Howard County Library System, MD
¿ ¿The Buzz on Patron Service¿ by Shannon Hodgens Halikias, Lisle Library District, IL
¿ ¿Make Your Library Fantastic for Homeschoolers¿ by Abby Johnson, New Albany-Floyd County Public Library, IN