Have you started your day feeing happy with the world, but find it going rapidly downhill because of the difficult situations you face? Do you ever feel you're not in control during these situations? Do you let other people manipulate your day? Difficult situations arise for everyone, both at home and in the workplace, but armed with the tools you need to handle them constructively, you'll be able to regain control and manage your side of any transaction. Dealing with Difficult Situations is essential reading for anyone who wants to handle difficult behaviour and take back control during life's difficult situations. Roberta Cava, author of the internationally bestselling book Dealing with Difficult People shows you how to deal with difficult co-workers, bosses, subordinates, husbands, wives, children and seniors.