Delmar's Clinical Medical Assisting, 2nd editionWilburta Q. Lindh, Marilyn S. Pooler, Carol D. Tamparo, Joanne U. CerratoISBN 0-7668-2426-8Delmar's complete learning system prepares students to become multiskilled medical assistants for the 21st century This revised full-color clinical medical assisting textbook is part of a dynamic learning system that includes a free clinical skills CD-ROM bound in the text; a separate workbook; and instructor support materials. Together, these learning tools integrate essential and advanced competencies set forth by the AAMA's Role Delineation Study, emphasizing clinical procedures, interpersonal communications, and changes in the health care setting. The entire learning system is complemented by real-life characters and scenarios from the field of medical assistingua feature not found in any other text New to the Second EditionAdditional administrative chapters to give clinically oriented students a sound basis in overall front-office skillsAll procedures grouped at the end of chapters for easier accessibilityIncreased number of case studies for critical thinking skillsPsychological tip box in each chapter reflecting CAAHEP mandatesWeb activities at the end of each chapterSkills CD-ROM demonstrates more than 50 essential proceduresOther Outstanding FeaturesFull-color illustrations and photographs throughout reinforce chapter content and provide visual emphasisHow to Use This Book and How to Use the Skills CD-ROM sections help you understand the structure of the learning systemAll appropriate chapters include key terms, chapter outlines, objectives, role delineation components, real-life scenarios, patient teaching tips, step-by-step procedures, case studies, and review questionsIcons highlight important topics such as computers, managed care, safety, cultural issues, and infection control"