Deming and Juran
Autor Prof. Mohamed Zairien Limba Engleză Hardback – 31 mai 2007
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Specificații
ISBN-13: 9781904208051
ISBN-10: 1904208053
Pagini: 418
Ilustrații: 99 line drawings
Dimensiuni: 156 x 216 x 30 mm
Greutate: 0.71 kg
Ediția:2 Rev ed.
Editura: Spire City Publishing
ISBN-10: 1904208053
Pagini: 418
Ilustrații: 99 line drawings
Dimensiuni: 156 x 216 x 30 mm
Greutate: 0.71 kg
Ediția:2 Rev ed.
Editura: Spire City Publishing
Cuprins
Quality - Where did it all start?; Quality - What does it all mean?; The quality gurus; Deming's life and contribution; Juran's life and contribution; Models of TQM implementation; The critical factors of TQM implementation; Leadership and senior management commitment; Internal stakeholder management; Policy and strategy; Resource management; Systems and process management; Issues in TQM implementation; Driving quality through the voice of the customer; Driving quality through policy deployment; A perspective on learning; A perspective on knowledge; A best practice model for TQM implementation; Sustainability of TQM; Legacy of two great quality giants; Index.