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Deming and Juran

Autor Prof. Mohamed Zairi
en Limba Engleză Hardback – 31 mai 2007
Deming and Juran were inspirational leaders promoting quality in industry in the second half of the 20th century. This book follows their careers from their origins through significant contributions to the quality movement in Japan after the Second World War. The development of techniques and applications and their lasting legacy for the future is discussed. The book is rich in high quality illustrations and references with well-supported case studies.
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Specificații

ISBN-13: 9781904208051
ISBN-10: 1904208053
Pagini: 418
Ilustrații: 99 line drawings
Dimensiuni: 156 x 216 x 30 mm
Greutate: 0.71 kg
Ediția:2 Rev ed.
Editura: Spire City Publishing

Cuprins

Quality - Where did it all start?; Quality - What does it all mean?; The quality gurus; Deming's life and contribution; Juran's life and contribution; Models of TQM implementation; The critical factors of TQM implementation; Leadership and senior management commitment; Internal stakeholder management; Policy and strategy; Resource management; Systems and process management; Issues in TQM implementation; Driving quality through the voice of the customer; Driving quality through policy deployment; A perspective on learning; A perspective on knowledge; A best practice model for TQM implementation; Sustainability of TQM; Legacy of two great quality giants; Index.