I believe in dignity in all things, and it goes both ways, and while that attitude is modeled, the why-what-how has first to be shown, taught, and reinforced. And if you want people to excel at the job you hired them for, you must lead-but not by example. As someone who has held senior leadership positions in the past, Thom Hayes has seen the impact leaders have on their teams and employees. When a manager expects their team simply to know what to do and does nothing to assist them, or if the manager tries to micromanage because they don't believe in their own team, the result will ultimately be failure. A good leader is one who has the ability and patience to teach their team and inspire them to succeed.