The Eligibility Services Supervisor Passbook(R) prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam, including but not limited to: interpretation and application of agency policies and procedures; interpretation and application of relevant state and federal laws, statutes and regulations; knowledge of personnel policies; interpersonal skills; oral and written communication skills; supervisory ability; and more.