Emotional Intelligence: A Simple and Actionable Guide to Increasing Performance, Engagement and Ownership

Amy Jacobson is an experienced Emotional Intelligence specialist, sought-after speaker and inspirational leadership trainer and coach. She works with organisations and career-minded individuals to achieve outstanding results, high performance and success.

Foreword vii About the author xi Acknowledgements xiii Introduction xv Part I What is emotional intelligence? 1 1 The history of emotional intelligence 3 2 Can EI be taught or are we born with it? 5 3 How do we measure EI? 9 Part II Disrupting mindsets using EI 13 4 The EI Rewiring Process 15 5 Own it: Becoming self-aware and owning who we are 19 6 Face it: Controlling our emotions and working with them 41 7 Feel it: Understanding others and the impact we have on them 61 8 Ask it: Communicating with influence and purpose 89 9 Drive it: Being motivated and reaching our full potential 123 Part III The future of EI in the workplace 149 10 The importance of EI in an AI world 151 11 EI and job titles 153 Becoming emotionally intelligent 159 Index 161