Engaging Public Sector Clients: From Service-Delivery to Co-Production
Autor John Alforden Limba Engleză Hardback – 8 apr 2009
Preț: 684.04 lei
Preț vechi: 804.75 lei
-15% Nou
Puncte Express: 1026
Preț estimativ în valută:
130.90€ • 138.03$ • 108.97£
130.90€ • 138.03$ • 108.97£
Carte tipărită la comandă
Livrare economică 10-24 ianuarie 25
Preluare comenzi: 021 569.72.76
Specificații
ISBN-13: 9780230223769
ISBN-10: 0230223761
Pagini: 272
Ilustrații: XIV, 261 p.
Dimensiuni: 140 x 216 x 20 mm
Greutate: 0.45 kg
Ediția:2009
Editura: Palgrave Macmillan UK
Colecția Palgrave Macmillan
Locul publicării:London, United Kingdom
ISBN-10: 0230223761
Pagini: 272
Ilustrații: XIV, 261 p.
Dimensiuni: 140 x 216 x 20 mm
Greutate: 0.45 kg
Ediția:2009
Editura: Palgrave Macmillan UK
Colecția Palgrave Macmillan
Locul publicării:London, United Kingdom
V-ar putea interesa
-
-18%Preț: 765.02 lei932.96 lei -
Living in a Low-Carbon Society in 2050H. HerringPreț: 381.87 lei -
Preț: 385.61 lei -
Performance Information in the Public Sector: How it is UsedKenneth A. Loparo-15%Preț: 680.00 lei800.00 lei -
Preț: 386.20 lei -
Preț: 198.91 lei -
Keepers of the Gateway to HellSimon ChambersPreț: 88.53 lei -
The Grand ScuttleDan Van der VatPreț: 68.89 lei
Cuprins
Introduction: Client Co-Production of Public Services The Co-Production Concept Clients in the Public Sector Legal Compliance, Regulation and Co-Production Theoretical Constructs and Methodology Postal Service Customers as Co-Producers Long-Term Unemployed People as Co-Producers Taxpayers as Co-Producers Client Co-Production: An Exchange Perspective Managing for Client Co-Production Implications
Recenzii
Winner of Best Book Award for 2011 - Section on Public Administration Research (SPAR) of the American Society for Public Administration (ASPA).
'In this controversial but illuminating work, Alford has not only bitten off, but thoroughly chewed over and digested a critically important but widely ignored aspect of public management: the processes that government agencies rely on to engage the clients to whom they deliver services, and on whom they impose obligations.' - Mark Moore, Harvard Kennedy School, author of Creating Public Value
'Co-production has moved to the centre of debates about public service reform, and its importance is bound to rise.... John Alford's book is a masterly survey of the field, fusing history, evidence and analysis. He brings to the fore how fascinating, and difficult, co-production can be.' - Geoff Mulgan, Head of the Young Foundation, former head of Demos and adviser to PM Tony Blair, author of Good and Bad Power
'In this controversial but illuminating work, Alford has not only bitten off, but thoroughly chewed over and digested a critically important but widely ignored aspect of public management: the processes that government agencies rely on to engage the clients to whom they deliver services, and on whom they impose obligations.' - Mark Moore, Harvard Kennedy School, author of Creating Public Value
'Co-production has moved to the centre of debates about public service reform, and its importance is bound to rise.... John Alford's book is a masterly survey of the field, fusing history, evidence and analysis. He brings to the fore how fascinating, and difficult, co-production can be.' - Geoff Mulgan, Head of the Young Foundation, former head of Demos and adviser to PM Tony Blair, author of Good and Bad Power
Notă biografică
JOHN ALFORD is Professor of Public Sector Management at the Melbourne Business School, University of Melbourne, Australia and also at the Australia and New Zealand School of Government, Australia. His research and publications are on organization-client relationships, public sector strategy and inter-organizational collaboration.