Essential management skills for managers, leaders, anyone that works with people. It which offers a comprehensive but easily read and easily digestible text.The book could be subtitled: How to be a great manager yet retain your principles, your humour and the respect of your staff' It is a 'how to' book for managers that combines a little theory, lots of real examples and humour - a sort of 'it shouldn't happen to a vet' for managers. Each techniques (or lessons in managing) offers practical tips, observations and real-life stories to illustrate the points being made. Some of the vital topics covered include: Learning, trust and making mistakes; Presentation skills and how to 'fake it til you make it'; Would I really want this person to work for me? Leadership - symbolic acts, and never making people wrong; Shining a light on the shadowside of organisations; Making hard decisions - the joy of being a manager...and many other inspirational ideas