Learn how to win more, more often. This powerful beautifully illustrated training guide is designed to introduce and develop knowledge and expertise of a broad spectrum of Negotiation Skills with particular reference to vocational contexts and personal life. It will help you to understand the major phases of negotiation and will provide information along with practical tools and techniques that will help you to gain and maximise more beneficial outcomes for yourself, and current or future employers........guaranteed. The book is a self-contained training tool and also serves as an introduction to the certificated eCourses available at www.practicalbusinessskills.com