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First Among Equals: How To Manage A Group Of Professionals

Autor Patrick J. McKenna, David H. Maister
en Limba Engleză Paperback – 15 mai 2005
Managing people when you're not their boss is a challenge, particularly in professional service firms where, increasingly, top professionals are being tapped to lead their peers. Now Patrick McKenna and David Maister provide a 'play book' for professionals trying to be both a team member and coach. In industies ranging from banking and insurance to law and engineering, as well as in research labs and software companies, management responsibility is increasingly delegated - usually without guidance - to those who head up smaller teams of professionals. FIRST AMONG EQUALS speaks directly to those who have gone from focusing on their own performance to being a group manager in charge of leading others. From understanding the group leader role to setting terms of reference and effectively dealing with talented prima donnas, McKenna and Maister present a thorough introduction to managing and orchestrating talent.
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Specificații

ISBN-13: 9780743268325
ISBN-10: 0743268326
Pagini: 320
Dimensiuni: 153 x 234 x 24 mm
Greutate: 0 kg
Ediția:New ed.
Editura: Simon&Schuster
Colecția Simon & Schuster UK
Locul publicării:United Kingdom

Notă biografică

Patrick J. McKenna is a widely recognized expert on managing professional service firms and a partner in Edge International in Edmonton, Canada, a consulting firm serving professional service firms throughout the world. Mr. McKenna is the coauthor of two Canadian Top 10 management bestsellers, Beyond Knowing and Herding Cats.

David H. Maister, one of the world's leading authorities on the management of professional service firms, is the author of several successful books, including Managing the Professional Service Firm, True Professionalism, and Practice What You Preach, and coauthor of The Trusted Advisor.

Descriere

In this guide to managing in professional environments, two renowned consultants show professional group managers how to lead colleagues to peak performance.


Cuprins


Contents

Introduction

PART ONE

GETTING READY

1. CLARIFY YOUR ROLE

How, exactly, do you add value as a group leader?

2. CONFIRM YOUR MANDATE

Is there an explicit agreement about your rights and responsibilities?

3. BUILD RELATIONSHIPS -- ONE AT A TIME

What are the key skills you must have?

4. DARE TO BE INSPIRING

Do you know how to inspire people?

PART TWO

COACHING THE INDIVIDUAL

5. WIN PERMISSION TO COACH

How do you get people to accept your guidance?

6. LISTEN TO BUILD RAPPORT

Do people think you are a good listener?

7. DEAL DIFFERENTLY WITH DIFFERENT PEOPLE

How can you understand and respond to people's differences?

8. HELP UNDERPERFORMERS

How can you be useful to those who need assistance?

9. TACKLE THE PRIMA DONNAS

How do you deal with difficult people?

10. BUILD SUPPORT FOR CHANGE

How do you get people to buy into the need for change?

PART THREE

COACHING THE TEAM

11. CLARIFY GROUP GOALS

Does your group have specific, clearly articulated, shared objectives?

12. DEVELOP YOUR GROUP'S RULES OF MEMBERSHIP

What do members of your group owe to each other?

13. BUILD TEAM TRUST

What gets group members to trust each other?

14. THROW DOWN A CHALLENGE

Has your group selected an exciting challenge?

15. ENERGIZE YOUR MEETINGS

What are good meeting disciplines?

16. GIVE RECOGNITION

How do you acknowledge accomplishments?

17. RESOLVE INTERPERSONAL CONFLICTS

What do you do when team members fall out?

18. DEAL WITH YOUR CRISES

How do you respond to dramatic events?

PART FOUR

BUILDING FOR THE FUTURE

19. NURTURE YOUR JUNIORS

How do you deal with your junior staff?

20. INTEGRATE NEW PEOPLE

How do you ensure the success of new hires?

21. CONTROL YOUR GROUP'S SIZE

How do you respond to the problems of size?

22. MEASURE GROUP RESULTS

How do you measure your group's success?

23. WHY BOTHER?

Why would you want to do all this?

Notes on Sources

Further Reading

Bibliography

Acknowledgments

Index