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First Among Equals: How to Manage a Group of Professionals

Autor Patrick J. McKenna, David H. Maister
en Limba Engleză Paperback – 31 mar 2005
Whether you have just been appointed as a group leader or you are a battle-scarred veteran, you know that managing professional people is difficult!
  • Intelligent professionals are often free-agents, accustomed to having autonomy to work on grueling assignments with little supervision, and always relentlessly demanding of themselves and others. How do you actually add value as a group leader, or even get these people to accept your guidance?
  • How do you deal with those oh-so-talented but oh-so-annoying professionals who exhibit attitude problems or are just exceedingly difficult to work with, when you need them but they needle you?
  • How do you avoid unsettling group meetings where you meet for no clear purpose; people drift in and out at random times; the power players dominate discussions; and everyone brings along their favorite axe to grind?
  • How do you actually inspire your group to bone-satisfying performance?
In this strikingly unique "playbook," professional service experts Patrick J. McKenna and David H. Maister provide real-world examples, a wealth of self-evaluation materials, and concrete advice on stressful day-to-day management issues that every leader of professionals will welcome. The authors offer penetrating insights into the basics of coaching, dividing their attention equally between energizing and guiding the individual performer and the group.
There has never been a book quite like this. First Among Equals is essential reading for practice leaders and group heads in the professional sector as well as managers of highly talented, technical knowledge workers anywhere. The lessons and learnings presented here will give you insights and action tips to help you provoke and inspire your people to their full potential.
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Specificații

ISBN-13: 9780743267588
ISBN-10: 0743267583
Pagini: 290
Dimensiuni: 142 x 212 x 24 mm
Greutate: 0.3 kg
Ediția:Reprint
Editura: Free Press

Notă biografică

Patrick J. McKenna is a widely recognized expert on managing professional service firms and a partner in Edge International in Edmonton, Canada, a consulting firm serving professional service firms throughout the world. Mr. McKenna is the co-author of two Canadian Top 10 management bestsellers, Beyond Knowing and Herding Cats.

Descriere

In this guide to managing in professional environments, two renowned consultants show professional group managers lacking formal authority how to lead colleagues to peak performance. 15 tables.

Cuprins


Contents

Introduction

PART ONE

GETTING READY

1. CLARIFY YOUR ROLE

How, exactly, do you add value as a group leader?

2. CONFIRM YOUR MANDATE

Is there an explicit agreement about your rights and responsibilities?

3. BUILD RELATIONSHIPS -- ONE AT A TIME

What are the key skills you must have?

4. DARE TO BE INSPIRING

Do you know how to inspire people?

PART TWO

COACHING THE INDIVIDUAL

5. WIN PERMISSION TO COACH

How do you get people to accept your guidance?

6. LISTEN TO BUILD RAPPORT

Do people think you are a good listener?

7. DEAL DIFFERENTLY WITH DIFFERENT PEOPLE

How can you understand and respond to people's differences?

8. HELP UNDERPERFORMERS

How can you be useful to those who need assistance?

9. TACKLE THE PRIMA DONNAS

How do you deal with difficult people?

10. BUILD SUPPORT FOR CHANGE

How do you get people to buy into the need for change?

PART THREE

COACHING THE TEAM

11. CLARIFY GROUP GOALS

Does your group have specific, clearly articulated, shared objectives?

12. DEVELOP YOUR GROUP'S RULES OF MEMBERSHIP

What do members of your group owe to each other?

13. BUILD TEAM TRUST

What gets group members to trust each other?

14. THROW DOWN A CHALLENGE

Has your group selected an exciting challenge?

15. ENERGIZE YOUR MEETINGS

What are good meeting disciplines?

16. GIVE RECOGNITION

How do you acknowledge accomplishments?

17. RESOLVE INTERPERSONAL CONFLICTS

What do you do when team members fall out?

18. DEAL WITH YOUR CRISES

How do you respond to dramatic events?

PART FOUR

BUILDING FOR THE FUTURE

19. NURTURE YOUR JUNIORS

How do you deal with your junior staff?

20. INTEGRATE NEW PEOPLE

How do you ensure the success of new hires?

21. CONTROL YOUR GROUP'S SIZE

How do you respond to the problems of size?

22. MEASURE GROUP RESULTS

How do you measure your group's success?

23. WHY BOTHER?

Why would you want to do all this?

Notes on Sources

Further Reading

Bibliography

Acknowledgments

Index