Flight 3407

FOREWORD ACKNOWLEDGMENTS ABOUT THE AUTHORS INTRODUCTION MAYDAY LIFE OF EMERGENCIES ON-SCENE: PLANNING IN MOTION A LIGHT OVER DARKNESS CLARENCE ON CALL: UNITED BY DISASTER FEEDING THE MEDIA FRENZY THE LITTLE TOWN THAT COULD REMEDIATION BEGINS ONE PERCENTER LIFE AFTER DEATH GLOSSARY OF FIELD TERMS

DAVID M. BISSONETTE¿s true calling and field of expertise is Crisis management, having served his town as disaster coordinator for more than twenty-five-plus years. Additionally, he served as a firefighter, fire chief, and fire commissioner for the Clarence Fire District. David currently serves as president of Interactive Safety Services, where he has developed programs and systems relevant to public and human safety for the private and public sector. David is a highly recognized emergency management expert, author, speaker, trainer, and consultant.

Moving their passion for safety into business form, David and his wife Traci have established davidbissonette.com, a leading public health, safety, and emergency management company. Traci supports and develops brand strategies, website traffic growth, marketing strategies, and ideas.