Why do some companies thrive on change? What increases people's resistance to change? How can change increase competitiveness? To find the answers to these and other questions we survey 1072 business leaders from 80 countries in 19 industry sectors and analyzing over 6,000 comments. From this survey we detail a practical tool set to help you: Compare yourself with successful companies Assess your organization competitiveness Track and measure change performance Anticipate and minimize employee's resistance Communicate to engage employees effectively. What should readers of this book come away with? Questionnaires designed to engage both formal and informal change management and leadership to rate your organization's performance in terms of measuring change performance, assessing competitive advantage. thriving and surviving through change as well as communicating and implementing change. A process to facilitate leaders in selecting those questions which are most relevant to their change and then reach a consensus on change improvement areas."