For newcomers to the role, the task of taking on training management or the learning and development portfolio in a sizeable organisation can be intimidating. What is needed is access to both a broad description of the associated responsibilities, and to detailed tools and techniques that will demystify the management issues and tasks involved. This book sets out to do just that. A forty year career in the world of training has enabled the author to acquire a deep understanding of the field and to develop numerous "hands on" tools with which to manage the wide range of tasks that confront learning and development professionals. This is not an academic book. Its intent is essentially practical. Nevertheless, key concepts and models are discussed in order to provide context and meaning, and also to describe something of the direction in which L&D must travel, and the strategic roles it must assume if organisations are to succeed into the future. While the primary audience for this book may be those new to the world of L&D, seasoned practitioners will nevertheless benefit from the range and depth of issues discussed.