G.E.T. Customer Service Excellence is a must-have book to add to any customer service training program. It's great for large or small companies since it is general enough for any industry but in-depth enough to be truly useful. This book can be the basis of a training program, an addition to a training program and a reference guide. Every manager/owner should have a copy of this book for themselves. Specifically targeted at managers/owners and includes many valuable insights. Managers/owners will come away with a new appreciation and understanding of their role in attaining company wide, world-class customer service standards, as well as ideas on how to effectively reward, or constructively criticize, their customer service personnel. Every executive and manager has a responsibility to positively influence their workplace culture. G.E.T. Customer Service Excellence gives you the tools and insights to do it with simplicity and style. G.E.T. Customer Service Excellence also comes with a wealth of information and motivational tools and programs, guides and reward certificate ideas to further enhance your customer service experience and employee skills.