Anessentialresourceforcabincreworthosetrainingtobe.AcoursethatgivescabincrewthelanguagetheyneedtocommunicateeffectivelyinEnglishwhencarryingouttheirin-flightresponsibilities.Agate-to-gateshortcoursewithemphasisonoperationaljob-relatedissues.KEYFEATURESMajoremphasisonimprovinglisteningandspeakingskills:dialoguework:understandingpassengersinroutineandnon-routinesituationsspeakingpractice-strongonemphasisonpronunciation,intonationandfluencyGrammarinUseworksonusefulfunctionallanguagesuchasasking,refusing,don'tunderstand-pleaserepeat,givinginformation,tellingpeoplefirmlywhattodo,reportingback,seekingadvice,solvingproblems,gettingadviceanddealingwithcomplaints.Glossaryofusefulphrases.Thecoursewillconcentrateonimprovingcommunication:Crewtopassengers-formalannouncements,individualattention,standard,non-routine,Crewtocockpit-formalandinformal,Crewtocrew-pursertocrew,crewtopurser,crewtocrew.