Handbook of Training Evaluation and Measurement Methods: Improving Human Performance (Hardcover)
Autor Jack J. Phillips, Patricia Phillipsen Limba Engleză Hardback – 31 iul 1997
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Specificații
ISBN-13: 9780884153870
ISBN-10: 0884153878
Pagini: 440
Ilustrații: 1
Dimensiuni: 161 x 236 x 32 mm
Greutate: 0.84 kg
Ediția:Revizuită
Editura: Routledge
Seria Improving Human Performance (Hardcover)
ISBN-10: 0884153878
Pagini: 440
Ilustrații: 1
Dimensiuni: 161 x 236 x 32 mm
Greutate: 0.84 kg
Ediția:Revizuită
Editura: Routledge
Seria Improving Human Performance (Hardcover)
Cuprins
Part I. The Measurement Imperative: The Need for Results-Based HRD, The Trend Toward Measurement, Developing a Results-Based Approach; Part II. Evaluation Models and Design Issues: A Results-Based HRD Model, The ROI Process Model, Evaluation Instrument Design, Evaluation Design, Collecting Data (Reaction and Learning Evaluation); Part III. Data Collection and Analysis: Collecting Data (Application and Business Impact Evaluation), Isolating the Effects of Training, Converting Data to Monetary Benefits, Identifying Intangible Measures, Determining HRD Program Costs, Data Analysis, Calculating the Return on Investment, ROI at Multiple Levels, Evaluating Outside Resources; Part IV. Implementation Issues: Management Influence on HRD Program Results, Communicating Program Results. Appendixes. Index