Herald is a happy dachshund puppy. Bruno, an elf, chooses Herald to fulfill a child's Christmas wish. Bruno whisks Herald to Santa's home where he meets new puppy playmates and learns about Christmas. On Christmas Eve, his ride in Santa's sleigh is scary, but scariest of all is finding his forever home empty and cold. What will become of Herald?
Herald's life is a series of ups and downs. Herald struggles to find where he belongs. Santa comes to Herald's aid and gives Herald a new role. Herald discovers making others happy makes him happy too.