Highly Effective Behavior of Financial Consultants
Autor Elfi Ettingeren Limba Engleză Paperback – 11 dec 2008
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Specificații
ISBN-13: 9783834912725
ISBN-10: 3834912727
Pagini: 160
Ilustrații: XIX, 139 p.
Dimensiuni: 148 x 210 x 10 mm
Greutate: 0.2 kg
Ediția:2009
Editura: Gabler Verlag
Colecția Gabler Verlag
Locul publicării:Wiesbaden, Germany
ISBN-10: 3834912727
Pagini: 160
Ilustrații: XIX, 139 p.
Dimensiuni: 148 x 210 x 10 mm
Greutate: 0.2 kg
Ediția:2009
Editura: Gabler Verlag
Colecția Gabler Verlag
Locul publicării:Wiesbaden, Germany
Public țintă
ResearchCuprins
Significance of the Research.- Theoretical Foundation.- Financial Service Firms’ Characteristics.- Method.- Data Analysis.- Results.- Discussion.- Conclusions.
Notă biografică
Dr. Elfi Ettinger ist Assistenz-Professorin am Lehrstuhl für Information Systems & Change Management der Universität Twente, Niederlande.
Textul de pe ultima copertă
Even after the introduction of self-services such as online banking, the need for qualified personnel in the financial service industry has remained strong. Important business is still conducted face-to-face between consultant and customer. Hence, many financial service firms still see their competitive advantage in a committed workforce.
Elfi Ettinger focuses her research on how financial consultants perceive, explain, and interpret their commitment at work based on their collective reality of actions and behavior. She analyzes which organizational performance variables consultants associate with their commitment at work, and how consultants’ commitment behavior is linked with organizational performance. The results of the author’s study are based on 40 in-depth interviews with consultants from 30 financial service firms. She identifies fifteen roles for describing consultants’ most effective commitment behavior at work. The author reveals dominant associations between identified commitment behaviors, consequences, and final organizational outcomes. Finally, she draws a hierarchical value map of those linkages that display consultants’ collective reality of the meaning of their commitment at work.
Elfi Ettinger focuses her research on how financial consultants perceive, explain, and interpret their commitment at work based on their collective reality of actions and behavior. She analyzes which organizational performance variables consultants associate with their commitment at work, and how consultants’ commitment behavior is linked with organizational performance. The results of the author’s study are based on 40 in-depth interviews with consultants from 30 financial service firms. She identifies fifteen roles for describing consultants’ most effective commitment behavior at work. The author reveals dominant associations between identified commitment behaviors, consequences, and final organizational outcomes. Finally, she draws a hierarchical value map of those linkages that display consultants’ collective reality of the meaning of their commitment at work.