A young woman stands in the snow, holding a small child in her arms. She implores the passing lorries to take the child. A shot rings out; the woman's final thought is that her little girl is safe. Yana grows up in a happy household in England but, in her teens, determines to go back to Serbia to find her roots. The family reluctantly support her wishes. Michael; his wife, Sue; and their three children play an integral part in the story and help her come to terms with her background, which ultimately touches all their lives.