Imagine losing a year of your life or rather imagine that a service provider you paid to deliver a service stole a year of your life? What would you do, how would you feel? This is a fictionalized true story of how a Asian giant usurped a year of my life and how they did it. This is a story of lies, deceit and white collar crime spanning North America and Asia. Tenets of organizational design and behavior, consumer behavior, customer service, social media strategy and corporate governance and social responsibility are showcased. This is a good fast read on how business theory and industry reality collide.