Hotel Operations Management
Autor David K. Hayes, Jack D. Ninemeier, Allisha A. Milleren Limba Engleză Hardback – 31 iul 2016
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Specificații
ISBN-10: 013433762X
Pagini: 592
Dimensiuni: 203 x 254 x 28 mm
Greutate: 1.18 kg
Ediția:3
Editura: Pearson
Textul de pe ultima copertă
Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel.
Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel's--and their own--success.
Descriere
Appropriate for the Intro. to Hotel Operations or Intro. to Lodging course in Hospitality Management departments. A compilation of skills and knowledge requirements to train a future hotel " general manager " to effectively supervise and efficiently-run a midsize full-service hotel."