How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook
Autor Karyn Rossen Limba Engleză Hardback – 28 ian 2019
As an internationally acclaimed lean consultant, highly experienced coach and coauthor of The Toyota Way to Service Excellence, Karyn Ross is often asked to help service organizations that are struggling to translate lean principles into the sustainable practices that will meet their - and their customers' - unique needs, now and for the long-term. Over the years, Karyn has found that the best way for organizations to overcome this struggle is to develop a network of coaches who can help people at all levels:
• Learn by ‘doing’. Changing what we do – and seeing the different result - changes how we think, not the opposite!
• Adapt lean in a way that makes sense for their service organization. Lean practitioners working in service organizations may have difficulty adapting lean manufacturing practices to meet the special ‘people’ considerations found in services.
• Practice continuously to make a habit. Coaching helps people develop the discipline and stamina needed to turn new behaviors into habits.
That’s the beauty of this book! It functions as the reader’s personal ‘coach’, guiding them through the daily practice required to make new behaviors (and the resulting new thinking) a habit, so that they can coach their organization to success!
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Specificații
ISBN-13: 9780367136567
ISBN-10: 0367136562
Pagini: 186
Ilustrații: 120
Dimensiuni: 210 x 280 mm
Greutate: 0.69 kg
Ediția:1
Editura: Taylor & Francis
Colecția Productivity Press
Locul publicării:Oxford, United Kingdom
ISBN-10: 0367136562
Pagini: 186
Ilustrații: 120
Dimensiuni: 210 x 280 mm
Greutate: 0.69 kg
Ediția:1
Editura: Taylor & Francis
Colecția Productivity Press
Locul publicării:Oxford, United Kingdom
Public țintă
Professional and Professional Practice & DevelopmentCuprins
Welcome Section (Preface)
Part 1: Introduction: It takes 21 Days To Make a Habit! Time to Get Started!
Day 1: Lean Service Basics
Part 2: Time to Practice!
Day 2: Always Start with Purpose
Day 3: A Vision Gives Us Something to Strive Towards Together!
Day 4: Service is About Others
Day 5: Service Value Streams Tend to Be Circular
Day 6: Creating Peak Services vs Simply Solving Problems
Day 7: Start with What Should be Happening (Target)
Day 8: Do You REALLY Know What’s Going On?
Day 9: The Importance of ‘Making It Visible’: Both Process and Mindsets!
Day 10: The Importance of ‘Making it Visible’: Minding the Gap!
Day 11: Striving for Single-Piece Flow in Service Processes
Day 12: Barriers to Flow in Service Processes: Part 1
Day 13: Barriers to Flow in Service Processes: Part 2
Day 14: Barriers to Flow in Services: Part 3
Day 15: Leveling Work in Services: Part 1
Day 16: Leveling Work in Services: Part 2
Day 17: Leveling Work in Services: Part 3
Day 18: Standardized Work in Services: Part 1
Day 19: Standardized Work in Services: Part 2
Day 20: Time to Reflect!
Part 3: Conclusion: Where am I - and my learner - now? What’s Next?
Day 21: What Did We Learn?
Part 1: Introduction: It takes 21 Days To Make a Habit! Time to Get Started!
Day 1: Lean Service Basics
Part 2: Time to Practice!
Day 2: Always Start with Purpose
Day 3: A Vision Gives Us Something to Strive Towards Together!
Day 4: Service is About Others
Day 5: Service Value Streams Tend to Be Circular
Day 6: Creating Peak Services vs Simply Solving Problems
Day 7: Start with What Should be Happening (Target)
Day 8: Do You REALLY Know What’s Going On?
Day 9: The Importance of ‘Making It Visible’: Both Process and Mindsets!
Day 10: The Importance of ‘Making it Visible’: Minding the Gap!
Day 11: Striving for Single-Piece Flow in Service Processes
Day 12: Barriers to Flow in Service Processes: Part 1
Day 13: Barriers to Flow in Service Processes: Part 2
Day 14: Barriers to Flow in Services: Part 3
Day 15: Leveling Work in Services: Part 1
Day 16: Leveling Work in Services: Part 2
Day 17: Leveling Work in Services: Part 3
Day 18: Standardized Work in Services: Part 1
Day 19: Standardized Work in Services: Part 2
Day 20: Time to Reflect!
Part 3: Conclusion: Where am I - and my learner - now? What’s Next?
Day 21: What Did We Learn?
Descriere
The workbook will guide the reader through a structured, systematic, easy-to-understand, habit-building approach, and function as the reader’s ‘coach’.