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How to Deliver Good Customer Service

Autor Harman, Mr Clive
en Limba Engleză Paperback
Here's How You Can Quickly and Easily Get to learn all You Want to Know About "How to Deliver Customer Service" Without Leaving Your Home You will be able to learn in Customer Service -Stand head and shoulders above the competition -Exceed customer expectations and encourage repeat business -Increase business through word of mouth recommendations -Attract higher quality staff and improve staff retention -To recognise that customer service is the key to successful, profitable and enjoyable business. The concept of 'Customer Service' is one that is often used without being implemented properly. But if your company lives up to these claims, you will create better customer relationships and a smoother, more efficient and more profitable operation. That if Customers are treated properly by staff who understand the importance of their role and how to fulfil it so as to maximise benefit to the company. Sounds too good to be true? Well, it isn't if you have the right training But instead of knocking yourself out trying to come up with just the right Information, you can now have it inside a new book called: How to Deliver Customer Service Which of These Powerful Techniques Could You Use after Learning? -Benefits of customer care -For Stages of customer Care -Barriers to Customer care -How to Make contact -Customer follow-up -Loyalty Marketing Programme -Handling customer complaints -Avoiding driving customers away -Dealing with difficult customers
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Specificații

ISBN-13: 9781984121950
ISBN-10: 1984121952
Pagini: 90
Dimensiuni: 152 x 229 x 5 mm
Greutate: 0.13 kg