Working at an international level often means having to communicate in a foreign language - how much difficulty and stress does this create in your daily life? Writing effective e-mails in our native language is challenging enough; the difficulty in another language is obviously magnified. The quantity of time we spend writing e-mails in a foreign language often exceeds the quality of the message we actually send. We all know that it takes twice as long, and even longer, to write something in another language, don't we? I know well, I can assure you, it is the same for me in Italian. No matter how 'fluent' we are in a second language, we always worry about embarrassing ourselves and not giving our usual professional image when we communicate to our customers and business in a language that isn't ours. One of the most time consuming, yet important, tasks that we have to do each day is to go through our inboxes that overflow with messages that require responses - urgent and non. Precious time is taken away from the activities and results we have to produce while we worry and feel frustrated about making mistakes, creating misunderstandings and not being able to express ourselves in the same way as we can in our own language. With the amount of e-mails we have to deal with on a daily basis, even seemingly "unimportant" e-mails become much bigger obstacles than they should be. All this frustration leads us to build up even more stress in our work. Learning to write in English, however, does not have to be painful and stressful. This book has been specifically created with you in mind. It aims to help you to: - become more competent and confident in writing e-mails in English; - have at your disposal, all the basic key expressions and phrases you'll need; - express yourself clearly, simply and concisely; - write organized, focused and effective e-mails; - avoid writing unnecessary e-mails; - obtain the results, information or action you require more effectively and promptly. This practical and informative book offers indispensable guidance for writing simple, short and organized e-mails in English. It is full of useful and valuable information and advice on e-mail communication and structure. It contains lots of essential formal and informal functional phrases and expressions in English. It consists of five modules - each one focusing on different components and structure of an email, key functional language, phrasal verbs and useful and practical activities have been incorporated to help you immediately repeat, practice and consolidate the language and concepts introduced in each module. There are over 34 practical activities for you to complete and lots of practical rules for you to have available whenever you need them. This e-workbook offers you structure and a 7 point framework to follow: 1.identify your audience; 2.identify the purpose of your e-mail; 3.write a suitable subject line; 4.select an appropriate greeting and opening phrase; 5.say why you are writing; 6.select an appropriate closing phrase and sign off; 7.check your e-mail for errors and style then push the send button. It's as simple as this. Obviously you have to add the relative personal content - time / dates / official data etc (I can't give you this information ) - but, along with checklists, sample e-mails, useful reference data and punctuation and spelling tools you have everything you'll need in order to be able to easily write effective and focused e-mails in English. Finally no more stress