This book is intended for use by individuals who are new to the workplace, are re-entering the workplace, or who are experienced workers looking for help in advancing their careers. The author, Jay Goldberg, developed a work readiness certification training program for the Workforce Development Board System that was called the best in the United States by a member of the National Skills Standard Board. He also has a four book series that is currently being used in existing, formal work readiness training programs; and has his own demonstrated-competency-based work readiness certification training program that has both a classroom book and an instructor guide with exercises, worksheets, lecture content, and certification tests. Visit www.DTRConsulting.BIZ for more information. This second edition of the book, was published in December of 2014.