Have you recently hired a contractor to do some home improvements, but after careful inspection, you noticed the work was subpar? You are not alone. According to the National Association of Consumer Agency Administrators and the Consumer Federation of America, home improvement contracting was the top complaint category reported by state and local consumer protection agencies during the last decade. Randal Winter has met some very distraught homeowners over the years. Some of these people have been without kitchens for over two years and some without bathrooms for up to fourteen months. Others are stuck with leaking roofs after spending tens of thousands of dollars for what they thought was going to be a new roof.