Today's super negotiator has to be a versatile problem solver, seeking hard-bargain results with a soft touch. With punch and panache, Bob Mayer shows you how to make the grade, revealing powerful negotiating tools drawn from a unique blend of sources. These include recent advances in psychology and linguistics, tips and techniques garnered from interviews with more than two hundred of the world's masters and Mayer's own been there, done that years as a lawyer representing thousands of clients. It's all here: the fancy footwork and magic moves for outgunning, outmanoeuvring and out-negotiating the other person - and the techniques for developing life skills that will dramatically enhance your chances of professional success and personal satisfaction. You'll learn what works, and what doesn't, when you're up against a stone wall... or when your ideas are being rejected... or you're confronted with hostility and anger.