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Human Relations: Interpersonal Job-Oriented Skills: International Edition de Andrew J. DuBrin

Human Relations: Interpersonal Job-Oriented Skills: International Edition

Autor Andrew J. DuBrin
en Limba Engleză Paperback – iun 2008
Accomplished author and national speaker, Andrew DuBrin brings his expertise of Human Relations and Business Psychology to this exciting tenth edition.  Focusing on today’s work environment, the book takes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment.  KEY FEATURES: This edition features a new chapter on self-esteem, current research on emotional and social intelligence and fresh cases, exercises and skill builders that prepare students for today’s business environment.
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Specificații

ISBN-13: 9780136063667
ISBN-10: 0136063667
Pagini: 432
Dimensiuni: 210 x 276 mm
Greutate: 0.84 kg
Ediția:10Nouă
Editura: Pearson Education
Colecția Pearson Education
Locul publicării:Upper Saddle River, United States

Cuprins

1.      A Framework for Interpersonal Skill Development
2.      Understanding Individual Differences
3.      Developing Self-Esteem and Self-Confidence
4.      Interpersonal Communication
5.      Developing Teamwork Skills
6.      Group Problem Solving and Decision Making
7.      Cross-Cultural Relations and Diversity
8.      Resolving Conflicts with Others
9.      Becoming an Effective Leader
10.  Motivating Others
11.  Helping Others Develop and Grow
12.  Positive Political Skills
13.  Customer Satisfaction Skills
14.  Enhancing Ethical Behavior
15.  Stress Management and Personal Productivity
16.  Job Search and Career Management Skills

Caracteristici

For undergraduate courses in Human Relations, Applied Psychology, Human Relations in the Workplace, Career Development; also appropriate for a course in Interpersonal Skills Training.
  
Accomplished author and national speaker, Andrew DuBrin brings his expertise of Human Relations and Business Psychology to this exciting tenth edition.  Focusing on today’s work environment, the book takes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment. This edition features a new chapter on self-esteem, current research on emotional and social intelligence and fresh cases, exercises and skill builders that prepare students for today’s business environment.
 
Hallmark Features
 
Two-pronged approach to improving interpersonal skills–first, basic concepts are introduced, then skill-building exercises are included that relate to that chapter’s topic.
  • Increases understanding of key topics in interpersonal relations and then uses exercises and cases to improve interpersonal and teamwork skills. 
Content that meets the federal skills for Interpersonal Training—-provides information and exercises that directly support components of five of the eight requirements.
  • Ensures that students will be able to use resources, interpersonal skills, information, systems, and technology; and will be proficient in basic skills (e.g., reading, writing, and arithmetic), thinking skills (e.g., thinking creatively), and personal qualities.  
Skill-building activities and self-assessment exercises–including interactive role plays.
  • Gives students hands-on opportunities for developing practical human relations skills, and lend to greater student involvement and discussion.  
Contemporary examples that keep your course current—-are included for each chapter.  
  • Draws students into the material by applying new concepts to familiar situations that beginning students can relate to.  
Web Corners that highlight Internet resources–are included for each chapter.  
  • Expands students' research opportunities using the Internet.
 

Caracteristici noi

New! Fully updated to include discussion of current topics such as:
  • More on emotional intelligence–see Chapter 2
  • Importance of vocal quality for phone interviews–see Chapter 4
  • Suggestions for being an effective meeting participant–see Chapter 6
  • Political correctness as part of cross-cultural relations–see Chapter 7
  • Employee network groups–see Chapter 7
  • Conflict resolution and negotiating techniques–see Chapter 8
  • Social intelligence–see Chapter 12
  • Environmental consciousness–see Chapter 14
  • Social networking Websites and more!–see Chapter 16 
New! New chapter on developing self-esteem and self-confidence–see Chapter 3.
  • Discusses how self-esteem develops, how to enhance self-esteem, the importance of self-confidence and self-efficacy and techniques for developing and enhancing self-confidence. 
New! An Internet Skill-Building exercise–is includedin the Web Corner section of the text.
  • Gives the student an opportunity to search for a particular type of interpersonal skill- builder related to the chapter subject (for an example see Chapter 4 and a Website for enhancing listening skills). 
New! Photos and illustrations–appear throughout the text.
  • Includes a total of 21 new figures–many of which include drawings to symbolize a key point. 
New! 12 new skill-building exercises, 5 new self-assessment quizzes, and 14 new chapter-opening case studies–appear in this edition.
  • Provides fresh assignment material for instructors and students.