I Hate Conflict!
Autor Lee Raffelen Limba Engleză Paperback – 16 apr 2008
Most people hate conflict. Whether it's a minor clash with a close friend, a falling out with a family member, or a big blowup with the boss, most of us would rather walk on eggshells for days, months, even years than deal with the issue head-on. But avoiding unresolved conflict can drain your energy, wreak havoc on your emotions, and destroy your health. That's why relationship expert Lee Raffel created this researched-based program to help you handle your personal and professional conflicts with courage, confidence, and sensitivity. Her simple seven-step plan will show you how to:
- Stop avoiding issues
- Start addressing problems
- Talk out feelings and issues calmly
- Listen compassionately
- Defuse explosive situations
- Deepen your relationships
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Specificații
ISBN-13: 9780071484893
ISBN-10: 0071484892
Pagini: 320
Dimensiuni: 137 x 208 x 19 mm
Greutate: 0.36 kg
Editura: McGraw Hill Education
Colecția McGraw-Hill
Locul publicării:United States
ISBN-10: 0071484892
Pagini: 320
Dimensiuni: 137 x 208 x 19 mm
Greutate: 0.36 kg
Editura: McGraw Hill Education
Colecția McGraw-Hill
Locul publicării:United States
Cuprins
Table of ContentsIntroduction
Chapter 1 Conflict 101
Chapter 2 You Can Run, and You Can Hide… But You Can’t Escape Conflict!
Chapter 3 Hardwired Sources of Conflict
Chapter 4 The 5 Conflict Styles
Chapter 5 How the Different Conflict Styles Interact
Chapter 6 The 7 Essential Steps for Managing Conflict Constructively
Chapter 7 20 Core Truths to Help Your Conversations
Chapter 8 How to Prevent Conflicts from Escalating
Chapter 9 Confront with Confidence
Chapter 10 How to Handle Conflict Sabotage
Chapter 11 Achieve Peace of Mind
Epilogue
Chapter 1 Conflict 101
Chapter 2 You Can Run, and You Can Hide… But You Can’t Escape Conflict!
Chapter 3 Hardwired Sources of Conflict
Chapter 4 The 5 Conflict Styles
Chapter 5 How the Different Conflict Styles Interact
Chapter 6 The 7 Essential Steps for Managing Conflict Constructively
Chapter 7 20 Core Truths to Help Your Conversations
Chapter 8 How to Prevent Conflicts from Escalating
Chapter 9 Confront with Confidence
Chapter 10 How to Handle Conflict Sabotage
Chapter 11 Achieve Peace of Mind
Epilogue