Managing our bosses? Isn't that merely manipulation? Corporate cozying up? Out-andout apple polishing? In fact, we manage our bosses for very good reasons: to get resources to do the best job, not only for ourselves, but for our bosses and our companies as well. We actively pursue a healthy and productive working relationship based on mutual respect and understanding our own and our bosses' strengths, weaknesses, goals, work styles, and needs. That dreaded moment has come: You're delivering critical feedback to an employee. Despite your best efforts, the conversation is a disaster: tempers flare, the employee gets defensive, and your relationship grows strained. Critiquing weak performance is a job nobody likes. But by taking a more open approach, you can be a better boss and get a lot more from your team. To improve your performance and interpersonal skills, the ManageMentor Toolkit delivers an industry-proven framework with step-by-step support to improve interpersonal skills to build collaborative teams at any organization.