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Innovative Priority Mechanisms in Service Operations: Theory and Applications de Shiliang Cui

Innovative Priority Mechanisms in Service Operations: Theory and Applications: SpringerBriefs in Service Science

Autor Shiliang Cui, Zhongbin Wang, Luyi Yang
en Limba Engleză Paperback – 24 iun 2023
This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy.
This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry.
This is an open access book.

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Specificații

ISBN-13: 9783031308406
ISBN-10: 3031308409
Pagini: 139
Ilustrații: IX, 139 p. 21 illus., 5 illus. in color.
Dimensiuni: 155 x 235 mm
Greutate: 0.22 kg
Ediția:1st ed. 2023
Editura: Springer International Publishing
Colecția Springer
Seria SpringerBriefs in Service Science

Locul publicării:Cham, Switzerland

Notă biografică

Shiliang Cui is a Provost's Distinguished Associate Professor of operations and analytics at the McDonough School of Business, Georgetown University, USA. His research focuses on studying customer behavior under service settings, product development, and supply chain strategies for companies.
 
Zhongbin Wang is an Associate Professor at the College of Management and Economics, Tianjin University, China. His research interests include stochastic modeling, consumer-driven service operations, and queueing theory, with applications to service systems.
 
Luyi Yang is an Assistant Professor of operations and information technology management at the University of California, Berkeley’s Haas School of Business, USA. His research interests include service operations, digital marketplaces, and sustainability. Prior to joining Berkeley Haas, he was an assistant professor of operations management and business analytics at Johns Hopkins University’s Carey Business School, USA.

 

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Caracteristici

This book is open access, which means that you have free and unlimited access Written by rising stars in service operations who have won multiple national and international research awards Presents the latest research advances in service industry that help service managers make decisions Provides practice-based research that inspires future research directions