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Integrated Advertising, Promotion and Marketing Communications: Global Edition

Autor Professor Kenneth E. Clow, Donald E. Baack
en Limba Engleză Paperback – 2009
For undergraduate Advertising and Integrated Marketing Communication courses.
 
This title is a Pearson Global Edition.  The Editorial team at Pearson has worked closely with educators around the world to include content which is especially relevant to students outside the United States.
 
Clow and Baack examine advertising and promotions through the lens of integrated marketing communications.
 
The carefully integrated approach of this text blends advertising, promotions and marketing communications together, providing students with the information they need to understand the process and benefits of successful IMC campaigns.
 
In addition to enhancing the over-all visual appeal, the fourth edition of this text has updated and revised the material to include the cutting-edge topics of the industry.
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Specificații

ISBN-13: 9780138157371
ISBN-10: 0138157375
Pagini: 480
Dimensiuni: 216 x 276 mm
Greutate: 0.86 kg
Ediția:4Nouă
Editura: Pearson Education
Colecția Pearson Education
Locul publicării:Upper Saddle River, United States

Cuprins

Preface 
PART 1      THE IMC FOUNDATION 
      1     Integrated Marketing Communications 
Ron Jon Surf Shop 
Overview 
Communication and IMC Programs 
Integrated Marketing Communications 
An Integrated Marketing Communications Plan 
IMC Components 
The Foundation 
Advertising Management and Advertising Tools 
Communication Channels and Media Tools
Promotional Tools 
Integration Tools 
Refining the IMC Program 
The Value of IMC Plans 
Information Technology 
Changes in Channel Power 
Increases in Competition 
Brand Parity 
Integration of Information 
Decline in the Effectiveness of Television Advertising 
International Implications 
      2     Corporate Image and Brand Management 
Gucci: One Strong Brand Works with Others 
Overview 
Corporate Image 
Components of a Corporate Image 
The Role of a Corporate Image–Consumer Perspective 
The Role of a Corporate Image–Business-to-Business Perspective 
The Role of a Corporate Image–Company Perspective 
Promoting the Desired Image 
Creating the Right Image 
Rejuvenating an Image 
Changing an Image 
Corporate Name 
Corporate Logos 
Branding 
Developing a Strong Brand Name 
Brand Equity 
Steps to Building Brand Equity 
Measuring Brand Equity 
Brand Extensions and Flanker Brands 
Co-Branding 
Private Brands 
Packaging 
New Trends in Packaging 
Labels 
Positioning 
Other Elements of Positioning 
Ethical Issues in Brand Management
International Implications
      3     Buyer Behaviors 
Apple’s IPhone
Overview 
Consumer Purchasing Process 
Information Search 
Internal Search 
External Search 
Consumer Attitudes 
Consumer Values 
Cognitive Mapping 
Evaluation of Alternatives 
The Evoked Set Method 
The Multiattribute Approach 
Affect Referral 
Trends in the Consumer Buying Environment 
Age Complexity 
Gender Complexity 
Individualism 
Active, Busy Lifestyles 
Cocooning 
Pleasure Pursuits 
Health Emphasis 
Business-to-Business Buyer Behavior 
Factors Affecting Members of Business Buying Centers 
Organizational Influences 
Individual Factors 
Types of Business-to-Business Sales 
The Business-to-Business Buying Process 
Identification of Needs 
Establishment of Specifications 
Identification of Vendors 
Vendor Evaluation 
Vendor Selection 
Negotiation of Terms 
Postpurchase Evaluation   
Dual Channel Marketing
International Implications 
     4     Promotions Opportunity Analysis 
PETsMART
Overview 
Promotions Opportunity Analysis 
Communication Market Analysis 
Competitors 
Opportunities 
Target Markets 
Customers 
Product Positioning 
Establishing Marketing Communications Objectives 
Establishing a Communications Budget 
Types of Budgets 
The Percentage of Sales Method 
The Meet-the-Competition Method 
The “What We Can Afford” Method 
The Objective and Task Method 
Payout Planning 
Quantitative Models 
Budgeting Expenditures 
Preparing Promotional Strategies 
Matching Tactics with Strategies 
Market Segmentation 
Market Segmentation by Consumer Groups 
Segments Based on Demographics 
Psychographics 
Segments Based on Generations 
Segmentation by Geographic Area 
Geodemographic Segmentation 
Benefit Segmentation 
Usage Segmentation 
Business-to-Business Segmentation 
Segmentation by Industry 
Segmentation by Size 
Segmentation by Geographic Location 
Segmentation by Product Usage 
Segmentation by Customer Value 
International Implications
PART 2      IMC ADVERTISING TOOLS 

      5     Advertising Management 
The Anatomy of a Perfect Pushup
Overview 
Overview of Advertising Management 
Advertising and the IMC Process 
Choosing an Advertising Agency 
Decision Variables 
 External Advertising Agencies 
Choosing an Agency 
Goal Setting 
Selection Criteria 
Reference Requests 
Creative Pitch 
Agency Selection 
Advertising Planning and Research 
The Roles of Advertising Account Executives 
The Roles of Creatives 
Advertising Campaign Management 
Communication Market Analysis 
Advertising Goals 
Building Brand Image 
Providing Information 
Persuasion 
Supporting Marketing Efforts 
Encouraging Action 
The Advertising Budget 
Media Selection 
The Creative Brief 
The Objective 
The Target Audience 
The Message Theme 
The Support 
The Constraints
International Implications 
      6     Advertising Design: Theoretical Frameworks and Types of Appeals 
Ecko Enterprises: Dressing the Hip Hop World and Beyond 
Overview 
The Creative Brief 
Advertising Theory 
Hierarchy of Effects 
Means—End Theory 
Leverage Points 
Verbal and Visual Images 
Types of Advertising Appeals 
Fear 
Humor 
Sex 
Are Sex Appeals Effective? 
Sex Appeals in International Advertising 
Disadvantages of Sex Appeals 
Musical Appeals 
Rational Appeals 
Emotional Appeals 
Scarcity Appeals 
The Structure of an Advertisement
International Implications 
      7     Advertising Design: Message Strategies and Executional Frameworks 
Dove’s Social and Fashion Advertising 
Overview 
Message Strategies 
Cognitive Strategies 
Affective Strategies 
Conative Strategies 
Executional Frameworks 
Animation 
Slice-of-Life 
Dramatization 
Testimonials 
Authoritative 
Demonstration 
Fantasy 
Informative 
Sources and Spokespersons 
Source Characteristics 
Matching Source Types and Characteristics 
Creating an Advertisement 
Advertising Effectiveness 
Beating Ad Clutter
International Implications 
PART 3      IMC MEDIA TOOLS 
      8     Advertising Media Selection 
M&M’s: The Sweet Task of Media Selection 
Overview 
Media Strategy 
Media Planning 
Media Planners 
Media Buyers 
Advertising Objectives 
Achieving Advertising Objectives 
Recency Theory 
Media Selection 
Television 
Radio 
Outdoor Advertising 
Magazines 
Newspapers 
Media Mix 
Media Selection in Business-to-Business Markets 
International Implications
      9     E-active Marketing
How Google Has Changed Our Language
Overview 
E-Commerce
E-Commerce Components
E-Commerce Incentives
Financial Incentives
Convenience Incentives
Value-Added Incentives
Consumer Concerns with E-Commerce
Seller Opportunism
Security Issues
Privacy Issues
Purchasing Habits
Business-to-Business E-Commerce
Interactive Marketing
On-Line Advertising
Forms of On-Line Advertising
The Impact of On-Line Advertising
Brand Spiraling
Blogs
Reactions to Negative Comments
Company-Sponsored Blogging
On-Line Networks
Developing a Social Network Presence
Consumer-Generated Advertising
Consumer-Generated Reviews
E-Mail
Integration with Other Channels
Web Analytics
Monitoring Future Actions
E-Mail Newsletters
Advertising on Other Networks
Search Engine Optimization
Viral Marketing
Internet Design Issues
International Implications
Shipping Issues
Payment Methods
Communication Issues
Technology Issues
      10    Alternative Marketing
Red Bull’s Buzz 
Overview 
Alternative Media Programs
Buzz Marketing
Consumers Who Like a Brand
Sponsored Consumers
Company Employers
Buzz Marketing Stages
Buzz Marketing Preconditions
Guerilla Marketing
Product Placements and Branded Entertainment
Product Placements
Branded Entertainment
Achieving Success with Individual Consumers
Company Tactics
The Media’s Perspective
Lifestyle Marketing
Alternative Media Venues
Videogame Advertising
Benefits of Videogame Advertising
Disadvantages of Videogame Advertising
Cinema Advertising
In-Tunnel Subway Advertising
Parking Lot Advertising
Escalator Advertising
Airline In-Flight Advertising
Leaflets and Brochures
Carry-Home Menus
Carry-Home Bag Advertising
Advertising on Clothing
Mall Signs
Kiosks
Ads by Fax
In-Store Marketing
New In-Store Marketing Tactics
Point-of-Purchase Tactics
Designing Effective POP
Measuring POP Effectiveness
Combination Approaches
Brand Communities
International Implications
PART 4      IMC PROMOTIONAL TOOLS 
      11    Database and Direct Response Marketing
Levi-Strauss & Co. 
Overview 
Database Marketing
Building a Data Warehouse
E-Mail and Internet Data
Purchase and Communication Histories
Personal Preference Profiles
Customer Information Companies
Geocoding
Data Mining
Database-Driven Marketing Communications
Identification Codes
Customer Profile Information
In-Bound Telemarketing
Traveling
Lifetime Value Segments
Database-Driven Marketing Programs
Permission Marketing
Keys to Success in Permission Marketing
Permission Marketing Enticements
Frequency Programs
Goals
Principles
Customer Relationship Management
Direct Response Marketing
Direct Mail
Types of Lists
Advantages of Direct Mail
Disadvantages of Direct mail
Catalogs
Direct Response Media
Internet
Alternative Media
Telemarketing
International Implications 
     12    Sales Promotions
Sales Promotions and More Hook Fans
Overview 
Consumer Promotions
Coupons
Coupon Distribution
Types of Coupons
Problems with Coupons
Premiums
Types of Premiums
Keys to Successful Premium Programs
Contests and Sweepstakes
Contests
Sweepstakes
Components of Prizes
Goals of Contests and Sweepstakes
Refunds and Rebates
Sampling
Types of Samples
Benefits of Sampling
Problems with Sampling
Successful Sampling Programs
Bonus Packs
Types of Bonus Packs
Benefits of Bonus Packs
Problems with Bonus Packs
Price-Offs
Benefits of Price-offs
Problems with Price-offs
Overlays and Tie-Ins
Planning for Consumer Promotions
Trade Promotions
Trade Allowances
Off-Invoice Allowances and Slotting Fees
Trade Allowance Complications
Trade Contests
Trade Incentives
Cooperative Merchandising Agreements
Premiums and Bonus Packs
Cooperative Advertising
Trade Shows
Concerns with Trade Promotions
International Implications
     13    Public Relations and Sponsorship Programs 
Everyone’s Wild About Harry
Overview 
Public Relations 
Internal versus External Public Relations
Public Relations Tools
Public Relations Functions 
Identifying Stakeholders 
Internal Stakeholders 
External Stakeholders 
Assessing Corporate Reputation 
Auditing Corporate Social Responsibility 
Creating Positive Image-Building Activities 
Cause-Related Marketing 
Green Marketing and Pro-Environmental Activities 
Preventing or Reducing Image Damage 
Proactive Prevention Strategies 
Reactive Damage-Control Strategies 
Sponsorships
 Forms of Sponsorships
Choosing Sponsorships
Sponsorship Objectives
Event Marketing 
Determining Objectives
Matching the Event to Publics
Promoting the Event
Advertising at the Event
Tracking Results
Cross Promotions
PART 5      IMC INTEGRATION TOOLS 
      14    Regulations and Ethical Concerns
A Salty Situation 
Overview 
Marketing Communications Regulations
Governmental Regulatory Agencies
Federal Trade Commission
Unfair and Deceptive Marketing Practices
Deception versus Puffery
Substantiation of Marketing Claims
How Investigations Begin
Consent Orders
Administrative Complaints
Courts and Legal Channels
Corrective Advertising
Trade Regulation Rulings
Industry Oversight
Council of better Business Bureau
National Advertising Division
National Advertising Review Board
Children’s Advertising Review Unit
Ethics and Social Responsibility
Ethics and Advertising
Perpetuating Stereotypes
Advertising Unsafe Products
Offensive Advertisements
Advertising to Children
Marketing and Ethics
Brand Infringement
Medical Marketing and Advertising
Gifts and Briber in B-to-B Marketing Programs
Internet Marketing: Spamming and Cookies
Responding to Ethical Challenges
Ethical Frameworks
Social Responsibility
Social Responsibility Perspectives
Ethics Programs
Ethics Training Programs
Codes of Ethics
Ethics Consulting Systems
International Implications
      15    Evaluating an Integrated Marketing Program 
Pretesting for Effectiveness 
Overview 
Matching Methods with IMC Objectives 
Message Evaluations 
Concept Testing 
Copytesting 
Recall Tests 
Recognition Tests 
Attitude and Opinion Tests 
Emotional Reaction Tests 
Physiological Arousal Tests 
Persuasion Analysis 
Evaluation Criteria 
Behavioral Evaluations 
Sales and Response Rates 
On-Line Metrics
Test Markets 
Purchase Simulation Tests 
Evaluating Public Relations Activities 
International Implications
Evaluating the Overall IMC Program 
Photo Credits 
Name/Organization Index 
Subject Index 
 

Caracteristici

For undergraduate Advertising and Integrated Marketing Communication courses.
 
Clow and Baack examine advertising and promotions through the lens of integrated marketing communications.
 
The carefully integrated approach of this text blends advertising, promotions and marketing communications together, providing students with the information they need to understand the process and benefits of successful IMC campaigns.
 
In addition to enhancing the over-all visual appeal, the fourth edition of this text has updated and revised the material to include the cutting-edge topics of the industry.
 
Seamless Integration of Marketing Communications and Advertising Throughout the Text: Instead of simply adding sections on marketing to an advertising text, Clow and Baack take a truly integrated approach to IMC in addition to:
  • Full integration of advertising, promotions, and marketing communications
  • Frequent opportunities for students to apply integrated concepts
  • Comprehensive integrated supplement package for instructors
  • Emphasis on the online and non-traditional aspects of IMC
Other Points of Distinction
NEW! Chapter 9 on E-active Marketing: In order for students to understand some of the most important marketing platforms in today’s business environment, this chapter examines current E-commerce efforts and the various online venues being used such as:
  • Blogs
  • On-line networks
  • Consumer-generated reviews
  • Search engine optimization
  • E-mail and viral marketing programs
 
New! Chapter 10 on Alternative Media: This chapter highlights cutting edge techniques that companies are using today such as:
  • Buzz marketing
  • Guerilla marketing
  • Product placement
  • Lifestyle marketing
 
Creative Corner Exercises: Every chapter contains a creative exercise that asks students to apply what they’ve learned by developing advertisements and other marketing-related material.
 
NEW! Chapter-Opening Vignettes: Topics are introduced and context is provided for each chapter with an opening vignette. Most vignettes revolve around success stories from recognizable companies such as: Google and Levi-Strauss, and also include all new examples from PetSmart, Apple’s iPhone, Dove, The Perfect Push-Up and Red Bull.

Business-to-Business Marketing Coverage:
In order to better prepare your students for careers that emphasize selling product not only to individual consumers but also to other businesses, many discussions on business-to-business concepts have been incorporated throughout the text with the inclusion of examples, cases, text illustrations, and Internet exercises.
 
International Coverage: This book features international concerns where they correlate with the materials being presented and in an “International Implications” section at the close of each chapter. By weaving international topics into the text students gain an international perspective that is vital in an increasingly global economy.
 
NEW! End-of-Chapter Cases: In addition to retaining all the relevant cases from the previous edition, this text also includes one new case per chapter featuring companies such as:
  • Red Bull
  • The Head Blade
  • Ecko Enterprises
  • Dove
  • Gardisil
  • The Perfect Pushup
  • iPhone
  • Kindle
NEW! Added European, Middle Eastern and Asia examples.
  • Asia - Chapter 3 Page 46 - Case 2 - FAKE FUNERALS: ARE THESE GUYS FOR REAL?
  • Australia - Chapter 2 Page 77 - Case 1 - AUSTRALIA’S IMAGE: "SO WHAT THE BLOODY HELL DO WE STAND FOR?"
  • Middle East - Chapter 5 page 168 - THE FUTURE IS HERE: ADVERGAMING AND REALITY TV
 
 

Caracteristici noi

NEW! Chapter 9 on E-active Marketing: In order for students to understand some of the most important marketing platforms in today’s business environment, this chapter examines current E-commerce efforts and the various online venues being used such as:
  • Blogs
  • On-line networks
  • Consumer-generated reviews
  • Search engine optimization
  • E-mail and viral marketing programs
 
New! Chapter 10 on Alternative Media: This chapter highlights cutting edge techniques that companies are using today such as:
  • Buzz marketing
  • Guerilla marketing
  • Product placement
  • Lifestyle marketing
 
NEW! Chapter-Opening Vignettes: Topics are introduced and context is provided for each chapter with an opening vignette. Most vignettes revolve around success stories from recognizable companies such as: Google and Levi-Strauss, and also include all new examples from PetSmart, Apple’s iPhone, Dove, The Perfect Push-Up and Red Bull.
 
NEW! End-of-Chapter Cases: In addition to retaining all the relevant cases from the previous edition, this text also includes one new case per chapter such as:
  • Red Bull
  • The Head Blade
  • Ecko Enterprises
  • Dove’s Campaign for beauty
  • Gardisil
  • The Perfect Pushup
  • iPhone
  • Kindle
NEW! Added European, Middle Eastern and Asia examples.  
  • Asia - Chapter 3 Page 46 - Case 2 - FAKE FUNERALS: ARE THESE GUYS FOR REAL?
  • Australia - Chapter 2 Page 77 - Case 1 - AUSTRALIA’S IMAGE: "SO WHAT THE BLOODY HELL DO WE STAND FOR?"
  • Middle East - Chapter 5 page 168 - THE FUTURE IS HERE: ADVERGAMING AND REALITY TV