International Handbook of Practice-Based Performance Management
Editat de Patria de Lancer Julnes, Frances Stokes Berry, Maria P. Aristigueta, Kaifeng Yangen Limba Engleză Hardback – 11 noi 2007
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Specificații
ISBN-13: 9781412940122
ISBN-10: 1412940125
Pagini: 560
Dimensiuni: 178 x 254 x 35 mm
Greutate: 1.15 kg
Ediția:1
Editura: SAGE Publications
Colecția Sage Publications, Inc
Locul publicării:Thousand Oaks, United States
ISBN-10: 1412940125
Pagini: 560
Dimensiuni: 178 x 254 x 35 mm
Greutate: 1.15 kg
Ediția:1
Editura: SAGE Publications
Colecția Sage Publications, Inc
Locul publicării:Thousand Oaks, United States
Recenzii
"The immensely valuable volume, edited by Patricia de Lancer Julnes, Frances Stokes Berry, Maria P. Aristigueta and Kaifeng Yang, has chapters on varied topics, including performance budgeting, improving accountability, citizen-involved performance measurement, and application of techhnology, with examples from across the globe. Recommended addition to the watchdogs' shelf."
Cuprins
Prologue - Patria de Lancer Julnes, Frances Stokes Berry, Maria P. Aristigueta, and Kaifeng Yang
Part I. State of the Art
Chapter 1: Emerging Developments in Performance Measurement: An International Perspective - Harry P. Hatry
Chapter 2: Assessing Performance in Nonprofit Service Agencies - Kathryn Newcomer
Chapter 3. Performance: A New Public Management Perspective - Owen Hughes
Part II: Using Performance Information to Improve Program Performance and Accountability
Chapter 4. Can Performance Measurement Support Program Performance Improvement and Accountability? - Patria de Lancer Julnes
Chapter 5: Using Performance Measurement to Make Administrations Accountable: The Italian Case - Monica Brezzi, Laura Raimondo, and Francesca Utili
Chapter 6: Recognizing Credible Performance Reports: The Role of the Government Auditor In Canada - Barry Leighton
Chapter 7: Advancing Performance Measurement and Management for Accountability: King County's Collaborative, Incremental Approach - Cheryle Broom and Edward T. Jennings
Chapter 8: Analyzing Performance Data - David N. Ammons
Part III: Informing and Involving Citizens and Other Stakeholders
Chapter 9. Making Performance Measurement Relevant: Informing and Involving Stakeholders in Performance Measurement - Kaifeng Yang
Chapter 10: Citizen-Involved Performance Measurement: The Case of Online Procedures Enhancement for Civil Application in Seoul - Seungbeom Choi
Chapter 11: Performance Measurement and Educational Accountability: The U.S. Case - Katherine E. Ryan
Chapter 12: Experience With Trained Observers in Transition and Developing Countries: Citizen Engagement in Monitoring Results - Katharine Mark
Chapter 13: Helping Government Measure Up: Models of Citizen-Driven Government Performance Measurement Initiatives - Marc Holzer and Katherine Kolby
Part IV: Performance Budgeting
Chapter 14. Performance Budgeting Internationally: Assessing Its Merits - Frances Stokes Berry
Chapter 15: Performance- Based Budgeting in Latin and South America: Analyzing Recent Reforms in the Budgetary Systems of Brazil, Chile, Colombia, and Mexico - David Arellano-Gault and Edgar E. Ramirez de la Cruz
Chapter 16: Performance-Based Budgeting in Florida: Great Expectations, More Limited Reality - Martha Wellman and Gary VanLandingham
Chapter 17: Performance Management and Budgeting in Australia and New Zealand - John Halligan
Chapter 18: Performance-Based Budgeting: Integrating Objectives and Metrics With People and Resources - Carl Moravitz
Part V: Quality and Performance in Public and Non-Profit Organizations
Chapter 19. The Integration of Quality and Performance - Maria P. Aristigueta
Chapter 20: Quality and Performance Management: Towards A Better Integration? - Wouter Van Dooren
Chapter 21: Performance Information of High Quality: How To Develop a Legitimate, Functional, and Sound Performance Measurement System? - Miekatrien Sterck and Geert Bouckaert
Chapter 22: Applying the Common Assessment Framework in Europe - Nick Thijs and Patrick Staes
Part VI. Pulling It All Together
Chapter 23. Creating and Sustaining a Results-Oriented Performance Management Framework - John M. Kamensky and Jay Fountain
Part I. State of the Art
Chapter 1: Emerging Developments in Performance Measurement: An International Perspective - Harry P. Hatry
Chapter 2: Assessing Performance in Nonprofit Service Agencies - Kathryn Newcomer
Chapter 3. Performance: A New Public Management Perspective - Owen Hughes
Part II: Using Performance Information to Improve Program Performance and Accountability
Chapter 4. Can Performance Measurement Support Program Performance Improvement and Accountability? - Patria de Lancer Julnes
Chapter 5: Using Performance Measurement to Make Administrations Accountable: The Italian Case - Monica Brezzi, Laura Raimondo, and Francesca Utili
Chapter 6: Recognizing Credible Performance Reports: The Role of the Government Auditor In Canada - Barry Leighton
Chapter 7: Advancing Performance Measurement and Management for Accountability: King County's Collaborative, Incremental Approach - Cheryle Broom and Edward T. Jennings
Chapter 8: Analyzing Performance Data - David N. Ammons
Part III: Informing and Involving Citizens and Other Stakeholders
Chapter 9. Making Performance Measurement Relevant: Informing and Involving Stakeholders in Performance Measurement - Kaifeng Yang
Chapter 10: Citizen-Involved Performance Measurement: The Case of Online Procedures Enhancement for Civil Application in Seoul - Seungbeom Choi
Chapter 11: Performance Measurement and Educational Accountability: The U.S. Case - Katherine E. Ryan
Chapter 12: Experience With Trained Observers in Transition and Developing Countries: Citizen Engagement in Monitoring Results - Katharine Mark
Chapter 13: Helping Government Measure Up: Models of Citizen-Driven Government Performance Measurement Initiatives - Marc Holzer and Katherine Kolby
Part IV: Performance Budgeting
Chapter 14. Performance Budgeting Internationally: Assessing Its Merits - Frances Stokes Berry
Chapter 15: Performance- Based Budgeting in Latin and South America: Analyzing Recent Reforms in the Budgetary Systems of Brazil, Chile, Colombia, and Mexico - David Arellano-Gault and Edgar E. Ramirez de la Cruz
Chapter 16: Performance-Based Budgeting in Florida: Great Expectations, More Limited Reality - Martha Wellman and Gary VanLandingham
Chapter 17: Performance Management and Budgeting in Australia and New Zealand - John Halligan
Chapter 18: Performance-Based Budgeting: Integrating Objectives and Metrics With People and Resources - Carl Moravitz
Part V: Quality and Performance in Public and Non-Profit Organizations
Chapter 19. The Integration of Quality and Performance - Maria P. Aristigueta
Chapter 20: Quality and Performance Management: Towards A Better Integration? - Wouter Van Dooren
Chapter 21: Performance Information of High Quality: How To Develop a Legitimate, Functional, and Sound Performance Measurement System? - Miekatrien Sterck and Geert Bouckaert
Chapter 22: Applying the Common Assessment Framework in Europe - Nick Thijs and Patrick Staes
Part VI. Pulling It All Together
Chapter 23. Creating and Sustaining a Results-Oriented Performance Management Framework - John M. Kamensky and Jay Fountain