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Introduction to Service Engineering de G Salvendy

Introduction to Service Engineering

Autor G Salvendy
en Limba Engleză Hardback – 25 ian 2010
College graduates need to gain new skills to thrive in a service business environment. Compiled by an editorial board of specialists in the various areas and edited by a best-selling author, Introduction to Service Engineering is the ideal textbook as well as reference for professionals interested in service engineering.
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Specificații

ISBN-13: 9780470382417
ISBN-10: 0470382414
Pagini: 672
Dimensiuni: 194 x 243 x 42 mm
Greutate: 1.27 kg
Editura: Wiley
Locul publicării:Hoboken, United States

Public țintă

Industrial engineering departments, business schools, individuals who work in all segments of the service industry

Notă biografică

Gavriel Salvendy is a professor emeritus at Purdue University and the Chair Professor and head of the Department of Industrial Engineering at Tsinghua University, Beijing, China. He is a member of the National Academy of Engineering. He also has written and edited thirty books, including Handbook of Industrial Engineering and Handbook of Human Factors and Ergonomics, both published by Wiley. www.ie.tsinghua.edu.cn/Salvendy Waldemar Karwowski is a professor and the Chair of the Department of Industrial Engineering and Management Systems at the University of Central Florida. He is the editor of over forty books, including Organization and Management of Advanced Manufacturing and Design of Work and Development of Personnel in Advanced Manufacturing, both published by Wiley. www.iems.ucf.edu/about/faculty/karwowski.html

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