Small and medium-sized companies face many challenges today; not least that their larger institutional and multinational customers make demands that are difficult to meet for an organisation with limited resources. One such demand is ISO 9000 compliance.
This book explains the requirements of ISO 9000, the International Quality Systems Standard, and helps businesses draw up a quality plan that will allow them to meet the challenges of the market place.


This book has been written in consultation with a quality expert based in the USA, ensuring that standards and references truly reflect the international nature and uptake of the ISO 9000 Quality Standard. For engineers and managers in small and medium sized companies, and also in service industries and user groups, this text will serve as an essential guide to the most important development in quality assurance.