ITIL Version 3 at a Glance: Information Quick Reference
Autor John O. Longen Limba Engleză Spirală – 12 aug 2008
The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.
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Specificații
ISBN-13: 9780387773926
ISBN-10: 0387773924
Pagini: 82
Ilustrații: VIII, 82 p.
Dimensiuni: 155 x 235 x 5 mm
Greutate: 0.18 kg
Ediția:2008
Editura: Springer Us
Colecția Springer
Locul publicării:New York, NY, United States
ISBN-10: 0387773924
Pagini: 82
Ilustrații: VIII, 82 p.
Dimensiuni: 155 x 235 x 5 mm
Greutate: 0.18 kg
Ediția:2008
Editura: Springer Us
Colecția Springer
Locul publicării:New York, NY, United States
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Public țintă
Professional/practitionerCuprins
Service Strategy.- Service Design.- Service Transition.- Service Operation.- Continual Service Improvement.
Recenzii
From the reviews:
"This small book is for practitioners of enterprise service management and Information Technology Infrastructure Library (ITIL) who need a handy reference or overview of ITIL version 3. The book is organized around the five ITIL stages, and considers them by describing their purpose, key concepts, and roles. The book has six chapters … ." (Nayan Ruparelia, ACM Computing Reviews, October, 2009)
"This small book is for practitioners of enterprise service management and Information Technology Infrastructure Library (ITIL) who need a handy reference or overview of ITIL version 3. The book is organized around the five ITIL stages, and considers them by describing their purpose, key concepts, and roles. The book has six chapters … ." (Nayan Ruparelia, ACM Computing Reviews, October, 2009)
Textul de pe ultima copertă
ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® volume 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services.
The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.
Each chapter in ITIL® Version 3 at a Glance summarizes one of the ITIL® v3 books in the following consistent structure:
- Brief Description of the Stage
- Overview Diagram of the Stage
- Key Concepts of the Stage
- Practices or Processes
- Roles
- Process Purpose
-Overview Diagram
-Key Concepts
The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.
Each chapter in ITIL® Version 3 at a Glance summarizes one of the ITIL® v3 books in the following consistent structure:
- Brief Description of the Stage
- Overview Diagram of the Stage
- Key Concepts of the Stage
- Practices or Processes
- Roles
- Process Purpose
-Overview Diagram
-Key Concepts
Caracteristici
Concise and consistent visual summary of each ITIL® process Small size makes for a portable reference Visual guide to important ITIL® terminology Includes supplementary material: sn.pub/extras