Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People Autor Joseph Michelli 16 dec 2013 Hardback Preț: 127.49 lei 3-5 săpt. | 7-13 zile
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Autor Joseph Michelli 16 iul 2008 Hardback Preț: 139.83 lei 3-5 săpt. | 7-13 zile
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary Autor Joseph Michelli 16 sep 2006 Hardback Preț: 138.59 lei 3-5 săpt. | 7-13 zile
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Autor Joseph Michelli 16 dec 2015 Hardback Preț: 217.86 lei 253.20 lei 41-52 zile | 7-13 zile -14%
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW Autor Joseph Michelli 16 noi 2011 Hardback Preț: 210.62 lei 245.70 lei 41-52 zile -14%
Leading the Starbucks Way (PB) Autor Joseph Michelli 27 oct 2023 Paperback Preț: 136.37 lei 150.55 lei 41-52 zile -9%
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System Autor Joseph Michelli 16 iun 2011 Hardback Preț: 212.66 lei 246.91 lei 41-52 zile -14%
When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market Autor John Yokoyama et al. 3 aug 2004 Hardback Preț: 225.03 lei 6-8 săpt.