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Key Performance Indicators (Kpi): The 75 Measures Every Manager Needs to Know de Bernard Marr

Key Performance Indicators (Kpi): The 75 Measures Every Manager Needs to Know

Autor Bernard Marr
en Limba Engleză Paperback – 29 feb 2012

Performance indicators are essential tools which will tell you if your business is on target or veering off course. Using the right indicators will help you deliver the right results.

Key Performance Indicators cuts straight to the 75 + KPIs that matter. It explains what key performance indicators are, gives you short overviews of each metric and describes how to use the measure effectively. There are worked examples throughout which will equip you with the skills to understand, assess and interpret the most important aspects of any business.

From net profit margin, to customer satisfaction through to brand equity, six sigma and employee engagement, the book gives you all the essential performance indicators.

A practical guide to the most powerful financial and non-financial performance indicators vital for every business.

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Specificații

ISBN-13: 9780273750116
ISBN-10: 0273750119
Pagini: 376
Ilustrații: Illustrations
Dimensiuni: 160 x 232 x 22 mm
Greutate: 0.58 kg
Editura: FT Press

Textul de pe ultima copertă

'Marr delivers a must-read book for anyone in business. It will help you focus on the metrics that really matter.' Gerry Pimm, Strategy, Planning & Performance Manager, Citizens Advice

'Bernard Marr's book is an incredibly valuable resource for any manager. Marr has hit the bullseye: extremely clear, concise, well-organised, and, most importantly, immensely practical.' Dean R. Spitzer, PhD, author of Transforming Performance Measurement

 

Performance indicators are essential tools which will tell you if your business is on target or veering off course. Using the right indicators will help you deliver the right results.

Key Performance Indicators cuts straight to the 75 + KPIs that matter. It explains what key performance indicators are, gives you short overviews of each metric and describes how to use the measure effectively. There are worked examples throughout which will equip you with the skills to understand, assess and interpret the most important aspects of any business.

From net profit margin, to customer satisfaction through to brand equity, six sigma and employee engagement, the book gives you all the essential performance indicators.

A practical guide to the most powerful financial and non-financial performance indicators vital for every business.

 

Descriere

Performance indicators are essential tools which will tell you if your business is on target or veering off course. Using the right indicators will help you deliver the right results.

 

Key Performance Indicators cuts straight to the 75 + KPIs that matter. It explains what key performance indicators are, gives you short overviews of each metric and describes how to use the measure effectively. There are worked examples throughout which will equip you with the skills to understand, assess and interpret the most important aspects of any business.

 

From net profit margin, to customer satisfaction through to brand equity, six sigma and employee engagement, the book gives you all the essential performance indicators.

 

A practical guide to the most powerful financial and non-financial performance indicators vital for every business.

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