Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model
Autor Brian Douglas Fitchen Limba Engleză Paperback – 4 noi 2015
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Specificații
ISBN-13: 9781506303376
ISBN-10: 1506303374
Pagini: 152
Dimensiuni: 152 x 229 x 10 mm
Greutate: 0.25 kg
Ediția:1
Editura: SAGE Publications
Colecția Sage Publications, Inc
Locul publicării:Thousand Oaks, United States
ISBN-10: 1506303374
Pagini: 152
Dimensiuni: 152 x 229 x 10 mm
Greutate: 0.25 kg
Ediția:1
Editura: SAGE Publications
Colecția Sage Publications, Inc
Locul publicării:Thousand Oaks, United States
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Recenzii
"The IMPACT model is a tool that will have a major impact on my students…It is easy to read, comprehend, and put into action.”
“I like how this book speaks to many levels of law enforcement officers, new officers through seasoned veterans.”
“Good overview of many theories and concepts; Good explanation of communication; Good explanation of emotions and responses”
“This is an excellent book, very relevant, well prepared, and easy to read and understand.”
"I had read Lt. Fitch’s writings about IMPACT in major police trade journals, and was very pleased to learn that he was expanding his knowledge and experience into a book-level effort. Any cursory view of this book’s contents will inform the reader of this book’s timely service to the field, particularly in light of recent events. Police officers need to understand the effects of their emotions, language, perspective, and responses to people they encounter in the field; this book is a ready-reference for learning appropriate techniques for dealing with those volatile situations we in the policing field have all confronted."
“This author’s style is refreshingly robust and the book is inimitable. It combines theory with practice from the perspective of a notable law enforcement professional. As a fellow author and retired law enforcement professional, I would have loved to have been taught principles from this book in the police academy as opposed to the traditional learning approach of trial and error.”
"Law Enforcement Interpersonal Communication and Conflict Management would be a great addition to the law enforcement officer's toolbox. The guidelines presented in the IMPACT Model are presented in clear language that can be easily applied to the officer’s daily encounters. It would be a valuable addition to many classes including policing, interviewing, or community policing. This book is very timely given the current political climate and could prove to be valuable both pre-service in college courses as well as for in-service officers."
“I like how this book speaks to many levels of law enforcement officers, new officers through seasoned veterans.”
“Good overview of many theories and concepts; Good explanation of communication; Good explanation of emotions and responses”
“This is an excellent book, very relevant, well prepared, and easy to read and understand.”
"I had read Lt. Fitch’s writings about IMPACT in major police trade journals, and was very pleased to learn that he was expanding his knowledge and experience into a book-level effort. Any cursory view of this book’s contents will inform the reader of this book’s timely service to the field, particularly in light of recent events. Police officers need to understand the effects of their emotions, language, perspective, and responses to people they encounter in the field; this book is a ready-reference for learning appropriate techniques for dealing with those volatile situations we in the policing field have all confronted."
“This author’s style is refreshingly robust and the book is inimitable. It combines theory with practice from the perspective of a notable law enforcement professional. As a fellow author and retired law enforcement professional, I would have loved to have been taught principles from this book in the police academy as opposed to the traditional learning approach of trial and error.”
"Law Enforcement Interpersonal Communication and Conflict Management would be a great addition to the law enforcement officer's toolbox. The guidelines presented in the IMPACT Model are presented in clear language that can be easily applied to the officer’s daily encounters. It would be a valuable addition to many classes including policing, interviewing, or community policing. This book is very timely given the current political climate and could prove to be valuable both pre-service in college courses as well as for in-service officers."
Cuprins
Chapter 1: Introduction to the IMPACT Principles
Interpersonal Communication in Law Enforcement
Benefits of Effective Interpersonal Communication
Communication Myths
The IMPACT Principles
Chapter 2: Identify and Manage Emotions
History and the Study of Emotions
The Emotional Brain
Logic Versus Emotion
“Fight or Flight”
Tools for Managing Emotions
Chapter 3: Master the Story
Mindless Listening Versus Mindful Listening
Barriers to Effective Listening
Developing the Right Attitude
Eight-Step Strategy for Effective Listening
What to Avoid
Chapter 4: Promote Positive Behavior
Conflict Style
Remove the Barriers
Ask for a Commitment
Closing the Deal
Chapter 5: Achieve Rapport
Trust and Rapport
Interpersonal Communication
Chapter 6: Control Your Response
The Truth About Anger
Thoughts, Feelings, and Behaviors
Beliefs, Labels, and Self-Talk
Steps to Improving Emotional Management
Chapter 7: Take Perspective
The Power of Perspective
Attribution Theory
Self-Fulfilling Prophecy
Empathy
Chapter 8: Putting the IMPACT Principles to Work
Communication Competence
The Johari Window
The Conscious Competence Model
A Plan for Improvement
Interpersonal Communication in Law Enforcement
Benefits of Effective Interpersonal Communication
Communication Myths
The IMPACT Principles
Chapter 2: Identify and Manage Emotions
History and the Study of Emotions
The Emotional Brain
Logic Versus Emotion
“Fight or Flight”
Tools for Managing Emotions
Chapter 3: Master the Story
Mindless Listening Versus Mindful Listening
Barriers to Effective Listening
Developing the Right Attitude
Eight-Step Strategy for Effective Listening
What to Avoid
Chapter 4: Promote Positive Behavior
Conflict Style
Remove the Barriers
Ask for a Commitment
Closing the Deal
Chapter 5: Achieve Rapport
Trust and Rapport
Interpersonal Communication
Chapter 6: Control Your Response
The Truth About Anger
Thoughts, Feelings, and Behaviors
Beliefs, Labels, and Self-Talk
Steps to Improving Emotional Management
Chapter 7: Take Perspective
The Power of Perspective
Attribution Theory
Self-Fulfilling Prophecy
Empathy
Chapter 8: Putting the IMPACT Principles to Work
Communication Competence
The Johari Window
The Conscious Competence Model
A Plan for Improvement
Notă biografică
Descriere
Provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public.