The role of the manager is to achieve the business goals set for them and at the same time to provide an environment that allows their team members to be effective and satisfied with their work while developing their full potential. It is not a balance between work and people as both outcomes must be achieved.The 10 things successful managers know and do is based a coherent framework for managing people in the context of an organisation i.e. the Leadership Framework. It addresses leadership at the individual, team and organisational levels. Its based not just on management customs but is underpinned by solid research combining sociology and psychology with management science. At the Frameworks core is a strong manager - employee relationship. This is a two-way, trusting, productive, working relationship focused on achieving business goals with team members working to their full potential.