Lean IT promises to identify and eradicate waste that otherwise contributes to poor customer service, lost business, higher than necessary business costs, and lost employee productivity. To these ends, Lean IT targets eight elements within IT operations that add no value to the finished product, service, customers and organizations. The aim of this book is to help you make key IT investment decisions that will propel your organization's IT function into the future and help maximize the productivity and efficiency of your organization. A staggering 85% of IT Directors have told us that their IT infrastructure was established over time, without a coordinated or strategic approach. With the pace of technological change, IT functions must now play a more strategic role in delivering company objectives.