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Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation

Autor Jaideep Motwani, Rob Ptacek, Richard Fleming
en Limba Engleză Paperback – 16 dec 2012
This book applies the concepts of Lean Six Sigma to the service industry. These concepts were developed in the manufacturing industry and have not been widely applied in the service space. The book uses a story telling approach about a cruise line in financial trouble that achieves turn around with Lean Six Sigma.
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Specificații

ISBN-13: 9781606494073
ISBN-10: 1606494074
Pagini: 200
Ilustrații: Illustrations
Dimensiuni: 155 x 230 x 8 mm
Greutate: 0.21 kg
Editura: McGraw Hill Education
Colecția Business Expert Press
Locul publicării:United Kingdom