Learning ServiceNow - Second Edition de Tim Woodruff

Learning ServiceNow - Second Edition

Tim Woodruff

en Limba Engleză Paperback – 20 iun 2018

IT service management automation at your fingertips

Key Features:Learn to leverage ServiceNow's capabilities for improved IT automation by following step-by-step, practical instructions
Build core administration, development, and maintenance skills with IT service management in ServiceNow
Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and front-end automation

Book Description:
This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform.It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.

What You Will Learn:Read and write clear, effective code for the ServiceNow platform
Identify and avoid common pitfalls and missteps that could seriously impact future progress and upgradeability
Use debugging tools to troubleshoot when things go wrong
Discover tips and tricks from top ServiceNow developers, architects, and administrators. Find out what the pros wish they knew when they were starting out

Who this book is for:
This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks.
Some familiarity with web technologies (JavaScript) would be helpful. Prior ServiceNow experience is not necessary.

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Notă biografică

Tim Woodruff has spent his entire adult life working in IT systems and development, with over a decade of experience in both. He's worked for a wide variety of companies in many industries, each with their own unique processes, systems, and needs. When Tim was introduced to ServiceNow in 2010, IT Service Management suddenly seemed not simple, but at least simpler. Tim now runs a start-up ServiceNow development and architecture consulting company, and writes custom ServiceNow apps which he licenses or gives away for free through his company's website. When he's not working, Tim can be found exploring abandoned nuclear power plants and other forgotten landscapes, researching obscure and arcane programming trivia, studying physics, and flying his drone with his wife (Kim) and their Beagle (Seven of Nine).

Descriere

ServiceNow is a powerful IT service management and automation platform that has made significant inroads in the Enterprise market due to its robust set of features and capabilities. This book will help you get started as a ServiceNow developer or administrator, and leverage the full capabilities of the ServiceNow platform through real-world ...