Leisure Services Management
Autor Amy R. Hurd, Robert J. Barcelona, Jo An M. Zimmermanen Limba Engleză Paperback – 10 ian 2024
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Specificații
ISBN-13: 9781718213432
ISBN-10: 1718213433
Pagini: 408
Dimensiuni: 219 x 282 x 26 mm
Greutate: 1 kg
Editura: MG – Human Kinetics
ISBN-10: 1718213433
Pagini: 408
Dimensiuni: 219 x 282 x 26 mm
Greutate: 1 kg
Editura: MG – Human Kinetics
Notă biografică
Amy R. Hurd, PhD, CPRE, is the associate vice president of undergraduate education at Illinois State University and a professor of recreation and park administration within the School of Kinesiology and Recreation. While at Illinois State University, Hurd has taught undergraduate and graduate courses in management with an emphasis on marketing, human resources, and finance. Prior to coming to Illinois State University, she was a visiting lecturer in management at Indiana University, where she received her PhD.
As a practitioner, Hurd worked as the special events coordinator and as the marketing director for the Champaign Park District in Champaign, Illinois. She has presented on and written extensively about management, competencies, and succession planning in public parks and recreation, including authoring four textbooks. Hurd was a visiting scholar at Srinakharinwirot University (Bangkok, Thailand) in the subject area of sustainable tourism, and she traveled to Opole University of Technology (Opole, Poland) and the Universidad de Cuyo and Universidad de Mendoza in Mendoza, Argentina, for a student and faculty cultural immersion experience. She is a regular instructor for Indiana University’s executive development program, and she was elected to the American Academy for Park and Recreation Administration in 2014.
Robert J. Barcelona, PhD, serves as department chair and a professor in the department of parks, recreation and tourism management at Clemson University. He previously served as the department chair in the department of recreation management and policy at the University of New Hampshire (UNH). Barcelona’s research and writing interests focus on increasing access to sport and recreation programs and facilities and on improving the quality of recreation experiences through partnerships, planning, creative financing, staff training, and professional development.
Barcelona teaches both undergraduate and graduate courses focusing on management and leadership, strategic planning, program evaluation, youth development, and recreational sport management. He also works closely with local and federal agencies on issues pertaining to research and program evaluation efforts. Barcelona currently serves as the chair of the Council on Accreditation for Parks, Recreation, Tourism and Related Professions (COAPRT), and he is the editor in chief of Recreational Sports Journal. In 2019, Barcelona was inducted as a fellow of the American Academy for Park and Recreation Administration (AAPRA), where he serves as chair of the Research for the Profession Committee.
Jo An M. Zimmermann, PhD, CPRP, is an associate professor in the recreation studies program within the department of health and human performance at Texas State University. Zimmermann teaches undergraduate and graduate courses related to administration, finance, and marketing as well as the senior capstone course. Prior to coming to Texas State University, she was a senior lecturer in recreation management at Victoria University in Melbourne, Australia, as well as a visiting assistant professor in recreation administration at Clemson University, where she earned her PhD.
As a practitioner, Zimmermann worked as a recreation supervisor for the Morton Grove Park District and as a program manager at the Park District of Oak Park, both in Illinois. She has presented and written on management and administrative roles in parks and recreation, including authoring chapters in textbooks. Zimmermann has served as a visiting professor at Beijing Sport University in Beijing, China. She is a regular presenter at the Texas Recreation and Park Society Annual Institute and is a cochair of the Leisure Management Special Interest Group for the World Leisure Organization. In 2017, she was named Outstanding Educator of the Year by the Texas Recreation & Park Society. The following year, she received the Presidential Distinction Award for Teaching from the Texas State University College of Education.
As a practitioner, Hurd worked as the special events coordinator and as the marketing director for the Champaign Park District in Champaign, Illinois. She has presented on and written extensively about management, competencies, and succession planning in public parks and recreation, including authoring four textbooks. Hurd was a visiting scholar at Srinakharinwirot University (Bangkok, Thailand) in the subject area of sustainable tourism, and she traveled to Opole University of Technology (Opole, Poland) and the Universidad de Cuyo and Universidad de Mendoza in Mendoza, Argentina, for a student and faculty cultural immersion experience. She is a regular instructor for Indiana University’s executive development program, and she was elected to the American Academy for Park and Recreation Administration in 2014.
Robert J. Barcelona, PhD, serves as department chair and a professor in the department of parks, recreation and tourism management at Clemson University. He previously served as the department chair in the department of recreation management and policy at the University of New Hampshire (UNH). Barcelona’s research and writing interests focus on increasing access to sport and recreation programs and facilities and on improving the quality of recreation experiences through partnerships, planning, creative financing, staff training, and professional development.
Barcelona teaches both undergraduate and graduate courses focusing on management and leadership, strategic planning, program evaluation, youth development, and recreational sport management. He also works closely with local and federal agencies on issues pertaining to research and program evaluation efforts. Barcelona currently serves as the chair of the Council on Accreditation for Parks, Recreation, Tourism and Related Professions (COAPRT), and he is the editor in chief of Recreational Sports Journal. In 2019, Barcelona was inducted as a fellow of the American Academy for Park and Recreation Administration (AAPRA), where he serves as chair of the Research for the Profession Committee.
Jo An M. Zimmermann, PhD, CPRP, is an associate professor in the recreation studies program within the department of health and human performance at Texas State University. Zimmermann teaches undergraduate and graduate courses related to administration, finance, and marketing as well as the senior capstone course. Prior to coming to Texas State University, she was a senior lecturer in recreation management at Victoria University in Melbourne, Australia, as well as a visiting assistant professor in recreation administration at Clemson University, where she earned her PhD.
As a practitioner, Zimmermann worked as a recreation supervisor for the Morton Grove Park District and as a program manager at the Park District of Oak Park, both in Illinois. She has presented and written on management and administrative roles in parks and recreation, including authoring chapters in textbooks. Zimmermann has served as a visiting professor at Beijing Sport University in Beijing, China. She is a regular presenter at the Texas Recreation and Park Society Annual Institute and is a cochair of the Leisure Management Special Interest Group for the World Leisure Organization. In 2017, she was named Outstanding Educator of the Year by the Texas Recreation & Park Society. The following year, she received the Presidential Distinction Award for Teaching from the Texas State University College of Education.
Cuprins
Chapter 1. Competency-Based Management and Leadership
What Is Management?
Management Theories and Systems
Management Trends
A Competency-Based Approach
Conclusion
Chapter 2. The Management Process
The Management Process
Management Drivers
The Manager’s Resources
Management Functions and Career Progression
Outcomes
Critical Management Issues
Conclusion
Chapter 3. Diversity, Equity, and Inclusion
What Is Diversity and How Does It Affect Our Experiences?
Equity and Equality
Inclusion
Why Diversity, Equity, and Inclusion Matter
Interpersonal and Systemic Challenges
Personnel and Workplace Challenges
Strategies for Advancing DEI in the Workplace
Reducing Prejudice and Building Competencies for Addressing Interpersonal and Systemic Challenges
Conclusion
Chapter 4. Organizational Structure
Three Sectors
Organizational Structure, Design, and Culture
Working With Boards
Form of Government and Organizational Structure and Design
Internal and External Politics
Conclusion
Chapter 5. Coordination of Resources, Programs, and Services
Internal Organizational Coordination
External Organizational Coordination
Conclusion
Chapter 6. Planning and Decision Making
Planning
Elements of Master, Comprehensive Master, and Strategic Planning
Problem Solving and Decision Making
Ethical Decision Making
Conclusion
Chapter 7. Marketing and Public Relations
Definition and History of Marketing
Market Segmentation and Target Marketing
Marketing Mix
Social Media
Conclusion
Chapter 8. Communication and Customers
Functions of Communication
Communication Process
Communication Breakdowns
Strategic Approach to Communication
Internal Communication
External Communication
Conclusion
Chapter 9. Personnel Procedures and Practices
Human Resources Perspectives
Personnel Planning
Personnel Processes
Managing Volunteers
Conclusion
Chapter 10. Staff Retention and Development
Onboarding
Employee Engagement and Development
Motivation
Employee Recognition
Performance Appraisal
Discipline
Conclusion
Chapter 11. Sources and Methods of Financing
Sources of Revenue
Expenditures
Pricing
Pricing Trends and Issues
Conclusion
Chapter 12. Budgets and Financial Cost Analysis
Defining Budgets
Budget Cycle
Cutback Management
Types of Budgets
Approaches to Budgeting
Budget Implementation
Financial Analysis and Reporting
Conclusion
Chapter 13. Evaluation
Why Evaluate?
Performance Measurement
How to Evaluate
Selecting Evaluation Participants
Best Practices and Benchmarking
Conclusion
Appendix A. Certified Park and Recreation Professional (CPRP) Competencies
Appendix B. One-Page Strategic Plan, City of Fairfax, Virginia
What Is Management?
Management Theories and Systems
Management Trends
A Competency-Based Approach
Conclusion
Chapter 2. The Management Process
The Management Process
Management Drivers
The Manager’s Resources
Management Functions and Career Progression
Outcomes
Critical Management Issues
Conclusion
Chapter 3. Diversity, Equity, and Inclusion
What Is Diversity and How Does It Affect Our Experiences?
Equity and Equality
Inclusion
Why Diversity, Equity, and Inclusion Matter
Interpersonal and Systemic Challenges
Personnel and Workplace Challenges
Strategies for Advancing DEI in the Workplace
Reducing Prejudice and Building Competencies for Addressing Interpersonal and Systemic Challenges
Conclusion
Chapter 4. Organizational Structure
Three Sectors
Organizational Structure, Design, and Culture
Working With Boards
Form of Government and Organizational Structure and Design
Internal and External Politics
Conclusion
Chapter 5. Coordination of Resources, Programs, and Services
Internal Organizational Coordination
External Organizational Coordination
Conclusion
Chapter 6. Planning and Decision Making
Planning
Elements of Master, Comprehensive Master, and Strategic Planning
Problem Solving and Decision Making
Ethical Decision Making
Conclusion
Chapter 7. Marketing and Public Relations
Definition and History of Marketing
Market Segmentation and Target Marketing
Marketing Mix
Social Media
Conclusion
Chapter 8. Communication and Customers
Functions of Communication
Communication Process
Communication Breakdowns
Strategic Approach to Communication
Internal Communication
External Communication
Conclusion
Chapter 9. Personnel Procedures and Practices
Human Resources Perspectives
Personnel Planning
Personnel Processes
Managing Volunteers
Conclusion
Chapter 10. Staff Retention and Development
Onboarding
Employee Engagement and Development
Motivation
Employee Recognition
Performance Appraisal
Discipline
Conclusion
Chapter 11. Sources and Methods of Financing
Sources of Revenue
Expenditures
Pricing
Pricing Trends and Issues
Conclusion
Chapter 12. Budgets and Financial Cost Analysis
Defining Budgets
Budget Cycle
Cutback Management
Types of Budgets
Approaches to Budgeting
Budget Implementation
Financial Analysis and Reporting
Conclusion
Chapter 13. Evaluation
Why Evaluate?
Performance Measurement
How to Evaluate
Selecting Evaluation Participants
Best Practices and Benchmarking
Conclusion
Appendix A. Certified Park and Recreation Professional (CPRP) Competencies
Appendix B. One-Page Strategic Plan, City of Fairfax, Virginia