Let Me Stop You Right There: And 28 Other Lines Every CEO, Manager, and Supervisor Should Know
Autor Pamela D. Strakeren Limba Engleză Paperback – 31 dec 2010
Have you ever noticed that great CEOs, managers and other people in charge always seem to know exactly what to say in every situation? Author Pamela Straker, with more than 25 years experience as a mental health and management professional, has. And in Let Me Stop You Right There, she outlines various common scenarios for effective communication with office archetypes: “by-any-means-necessary” overachievers, gossips, office invaders, negativity-mongering complainers, and many more.
Chapter-by-chapter, Straker addresses effective means of communication in the workplace with great humor and insight. Each chapter outlines a scenario, proposes the response, or “line,” to bring the discussion to its logical conclusion, and provides an explanation of why these lines work. Whether a CEO, manager, or supervisor, Let Me Stop You Right There is sure to become an indispensable addition to your business library.
Chapter-by-chapter, Straker addresses effective means of communication in the workplace with great humor and insight. Each chapter outlines a scenario, proposes the response, or “line,” to bring the discussion to its logical conclusion, and provides an explanation of why these lines work. Whether a CEO, manager, or supervisor, Let Me Stop You Right There is sure to become an indispensable addition to your business library.
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Specificații
ISBN-13: 9781600376955
ISBN-10: 1600376959
Pagini: 126
Dimensiuni: 119 x 208 x 9 mm
Greutate: 0.15 kg
Editura: Morgan James Publishing
ISBN-10: 1600376959
Pagini: 126
Dimensiuni: 119 x 208 x 9 mm
Greutate: 0.15 kg
Editura: Morgan James Publishing
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Cuprins
Foreword
The Lines
1. “Let me stop you right there.”
2. “Your personal life is interfering with the functioning of the office”.
3. “And your point is? or “Where are you going with this?”
4. “You’ve created this mess, now how do you propose to clean it up?”
5. “If only I could.”
6. “Oh dear, that is far too much information.”
7. “Is there something I can do about it right now?”
8. “What do you think you should do? or “What do you think should be done?”
9. “And you thought that action would accomplish what?”
10. “Let me think about that and discuss it with you in our next supervisory session.” or “I can respond to that by tomorrow at 12 noon.”
11. “Thank you for not sharing.”
12. “Wow!” or “Gee!” or “How Interesting!” or “Oh my!”
13. “So what I hear you saying is…?”
14. “I am having great difficulty hearing you right now. Perhaps we should talk later.”
15. “What is the worst possible outcome if we try something new?”
16. (Silence…the sound of crickets.)
17. “I wish you and your family well at this time and am sorry for your loss.”
18. “You do have choices.”
19. “Let’s discuss it over coffee, tea, or lunch.”
20. “If this continues, I will have no recourse…”
21. “Your next vacation is scheduled for when?”
22. “Your employment has been terminated.”
23. “Actually…no.”
24. “Get over it!”
25. “Stay in your lane.”
26. “Bring it on.”
27. “I’ve stayed too long at the fair.”
28. “Requiem for An Assassin…light reading anyone?”
29. “In the end, the truth will come out.”
Recenzii
Sara Bilik, MBA, M.Ed.
Healthcare Marketing Executive
“An excellent guide and tension reducer for the "on-the-go" exec. I could not stop staying, 'Gee I wish I knew that one last week'. Great read for the stress laden professional leader.”
Peter E Carter, M.A.
NJ/DE/NY Educational Administrator
"A great read and book to hone managers at any skill level, or with any number of years of experience, on how to manage the most common challenges brilliantly! And… with humor."
Jannifer Hill-Keyes, Ph.D.
President, Strategic Human Resources
“Every time you read this book, you find something else you can really use…definitely keeps you coming back.”
Robert Freeman, M.D.
Administrative Psychiatrist
Notă biografică
Dr. Pamela Straker, a licensed psychologist and certified school psychologist, has more than 25 years experience as a mental health and management professional. She has served on numerous boards, has appeared on numerous television and radio programs, and has been a member of the International Coaching. In 2006 she received the Brooklyn Borough President’s Dr. Susan Smith McKinney Humanatarian Award.
Dr. Straker holds master’s and doctoral degrees in School-Community Psychology from Hofstra University and achieved alumna status at Columbia University’s Executive Level Institute for Not-for-Profit Management. She earned a bachelor’s degree in Psychology from the University of Rochester.
Currently Dr. Straker lives in Brooklyn where she works as a consultant to the Psychology Department of Yale University, the Office of Special Programs for the City University of New York, and provides evaluation and psychotherapeutic services to applicants for Metropolitan Transit Authority special transportation and nursing homes.
Dr. Straker holds master’s and doctoral degrees in School-Community Psychology from Hofstra University and achieved alumna status at Columbia University’s Executive Level Institute for Not-for-Profit Management. She earned a bachelor’s degree in Psychology from the University of Rochester.
Currently Dr. Straker lives in Brooklyn where she works as a consultant to the Psychology Department of Yale University, the Office of Special Programs for the City University of New York, and provides evaluation and psychotherapeutic services to applicants for Metropolitan Transit Authority special transportation and nursing homes.
Descriere
With great humor and insight, Straker outlines various more than 25 common scenarios for effective communication with office archetypes: "by-any-means-necessary" overachievers, gossips, office invaders, negativity-mongering complainers, and many more.