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Library Services for Online Patrons: A Manual for Facilitating Access, Learning, and Engagement

Editat de Joelle E. Pitts, Laura Bonella, Jason M. Coleman, Adam Wathen
en Limba Engleză Paperback – 15 oct 2019 – vârsta până la 17 ani
This practical and holistic approach to offering library resources and services to online patrons addresses multiple areas of service to online patrons, including reference, instruction, access, and marketing.Academic libraries are wonderful resources for university students and faculty on campus, and public libraries thrive on providing targeted in-person services such as storytime, makerspaces, and adult programming. It can be easy, however, to forget about the large population of students, faculty, and community members who access library resources and use library services remotely.Library Services for Online Patrons reaches out to patrons who are not-or not always-located on campus or who seldom-if ever-visit libraries' physical facilities and who may not be aware of or able to equitably use library services. The authors focus on ways to organize library resources using principles of design and to cater library services to the specific needs of online students, faculty, and community members. They also address how to effectively target marketing to the online population and how to collaborate with campus and community stakeholders who work directly with them.
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Specificații

ISBN-13: 9781440859526
ISBN-10: 1440859523
Pagini: 212
Ilustrații: 23 bw illus
Dimensiuni: 156 x 235 x 12 mm
Greutate: 0.36 kg
Editura: Bloomsbury Publishing
Colecția Libraries Unlimited
Locul publicării:New York, United States

Caracteristici

Emphasizes the importance of identifying other institutional players in online education in order to effectively implement and market improvements

Notă biografică

Joelle Pitts is instructional design librarian and Hobrock Distinguished Associate Professor at Kansas State University Libraries. Jason Coleman is head of the Library User Services Department and associate professor at Kansas State University Libraries. Laura Bonella is academic services librarian and associate professor at Kansas State University Libraries.Adam Wathen is the associate director for system-wide services at Johnson County Library in Overland Park, KS.

Cuprins

IntroductionChapter One Taking Stock of Your LibraryStefanie BuckIntroductionGuiding DocumentsRead the Standards!Strategic PlansKnow the Accreditation Requirements for Your InstitutionWho Are You?Understand Your PositionGet to Know Your Department and ColleaguesTake Stock of Your Own SkillsetPolicies and ProceduresLearn the Policies: Library and InstitutionStakeholders and PartnersWhat Data Is Already Available to You?CASE STUDY: Developing a Needs Assessment Survey for Online UsersGet to Know Your InstructorsCASE STUDY: Assessing Faculty Use of Library Services and Resources in the Learning Management SystemMarketingThe CurriculumProgram GoalsInformation Literacy InstructionCollections and ResourcesTools and TechnologyConclusionChapter Two Learn about Your Patrons and Set Goals to Serve ThemJoelle E. PittsIntroductionLearn about Your PatronsUser-CenterednessNeeds AnalysisEvidence-Based Decision MakingSetting Goals to Serve Online PatronsSMART GoalsTechnical ConsiderationsShort-Term versus Long-Term Goals for Online PatronsCASE STUDY: The One UWI LibraryConclusionChapter Three Inclusive DesignJoelle E. PittsIntroductionPrinciples of Universal DesignUniversal Design for Online Library PatronsStandards and ChecklistsUniversal Design for LearningCASE STUDY: Practical Techniques for Teaching Online in a UDL-Friendly WayThe UD ParadoxInclusive PracticesCASE STUDY: Using Microsoft Office's Accessibility CheckerOne Size Doesn't Fit AllChapter Four Reference for Online PatronsJason M. ColemanIntroductionGuiding PrinciplesAmerican Library Association GuidelinesBest PracticesBuilding Your Service PortfolioCASE STUDY: Virtual ConsultationsConnecting Patrons to Reference PersonnelCASE STUDY: A Model for Engaging Students with Online Research ConsultationsEmbedding Help at the Point of NeedCASE STUDY: Bringing the Library to the Students with LibGuides LTI IntegrationCASE STUDY: Supporting Online Users with a Frequently Asked Questions Knowledge BaseChampion Your Services and Your EmployeesChapter Five Instruction for Online PatronsNatalie HaberIntroductionInstructional DesignLearning Outcomes and Backward DesignADDIECASE STUDY: Developing Synchronous Library Instruction for Online Nursing CoursesDoing Good AssessmentAssessment Techniques in the Online EnvironmentAssessment PlanningFinding Lesson Plans and Learning ObjectsCASE STUDY: A Collaborative Model for Online Instructional DesignScaffolding Online Library InstructionStrategies for ScaffoldingCASE STUDY: Personal Librarians for Online LearnersSome Tips for Designing ContentGraphic Design and TextChunkingActive Learning and MotivationCASE STUDY: Engaging Students during Synchronous Library InstructionBest Practices for Creating VideosSome Tools to ConsiderScreencastingAnimated TutorialsInteractive TutorialsCASE STUDY: Creating Free Online Branching Games with PowerPoint SkillsTechnological ConsiderationsConclusionChapter Six Embedded LibrarianshipElaine SulloIntroductionWhat Is Embedded Librarianship?Models of Embedded LibrarianshipTime CommitmentThe Practicalities of Providing Embedded Librarian ServicesCASE STUDY: A Model of Integrated LearningImpact on Student LearningConclusionChapter Seven Relationship BuildingKarla AlemanIntroductionReasons for Building RelationshipsMission, Vision, and GoalsUser ExperienceConnecting with PartnersPossible AssociatesCASE STUDY: A Train-the-Trainer Course for Faculty InstructorsApproaching a Potential PartnerCASE STUDY: "Wait, There's a Distance Learning Librarian?"Planning a PartnershipCASE STUDY: We're All Better Together: Cross-Campus Collaborations to Support Online StudentsGoals and Relationship TypesCASE STUDY: Teaming Up to Support Online PatronsFormalizing the PartnershipConclusionMarks of a Good RelationshipChapter Eight Marketing Services for Online UsersLaura BonellaIntroductionAssess AvailabilityDetermine Baseline KnowledgeCreating a SurveyCASE STUDY: Surveying Our Distance UsersActing on Survey ResultsCreating New Marketing MaterialsDistributing Marketing MaterialsCreating New ServicesAssessing MarketingCASE STUDY: It's What Happens after Failure That CountsBe PersistentChapter Nine Advocating for Your Online UsersLaura BonellaIntroductionPlanning for ChangeAccess to Electronic CollectionsLicensingConnectingCASE STUDY: Providing Technical Support to Online PatronsDiscoverabilityAccess to Physical CollectionsDelivering ElectronicallyDelivering PhysicallyCASE STUDY: Service Excellence: Free Return Shipping for All Patrons Who Are Off CampusAccess to ServicesReference and Research Consultation ServicesInstructionProgramsMarketing and OutreachSustaining SuccessContinuously Explore User NeedsKeep Up with Online TechnologyChapter Ten Online Access to Public Library ServicesAdam WathenDiscoveryContentProgramming and OutreachConclusionAppendix: Additional ResourcesGlossaryReferencesAbout the Editors and ContributorsIndex

Recenzii

A strong addition for any academic libraries starting to offer distance learning support services.
Because of the broad focus, Library Services for Online Patrons covers the basics of many public service functions or areas (e.g., online reference, service design). This broad focus and practical bent results in a manual that would be most helpful for those with less experience in these areas. However, because of the inclusion of case studies and templates, even experienced online service providers should still find the book of value. Library Services for Online Patrons is recommended for everyone interested in improving the online library services they provide.