Listening Leader, The

Emilio Galli Zugaro is a seasoned communications, leadership and business expert: with 36 years' experience, he has held the longest tenure in his function in the FORTUNE 100 lists for years. He has spent 23 years with global responsibilities in the C-Suite of Allianz, a world leader in insurance and investments, has a background in journalism and has been a University lecturer for nearly 20 years. He presently is chairman of Methodos S.p.A., the change management company, and coaches top managers.
Clementina Galli Zugaro has an educational background in psychology and organisational psychology. Her career to date has focused on applying psychological theories and techniques to the business world, including experiences in talent assessment, workshop facilitation, consulting and behavioural finance.

Introduction
1. Information: How to get your message across and gain credibility
2. Communication: Establish the dialogue
3. Enabling: How to increase your own and your employees' performance by learning and teaching to learn
4. Empowerment: Deploy the energy of the stakeholders
5. The Listening Leader in Action
6. Conclusion: How to re-establish the lost trust in leadership and succeed as a leader and as a corporation
7. Afterword: Away with Communicators
Bibliography
Acknowledgments