Lone Working Personal Safety - A guidebook for health and social care workers will give you practical and largely unexplored personal safety advice which will inform and enhance how you make decisions. It will also widen the discussions you have within your team about how you as a group can improve your personal safety systems. The material in this book has been specifically developed to provide workers in NHS trusts, social care departments, housing organisations and charity organisations with advice which comprehensively addresses the safey needs when lone working in the community. Chapters cover topics such as: Lone worker safety devices, Understanding aggression and fear, Conflict triggers and tactics, Receiving and broadcasting body language signals, Reasonable force rules About the author: Gerard O'Dea is a conflict, personal safety and physical interventions training consultant and principal trainer for Dynamis. Inspired by the challenges of 'the universal human phobia of interpersonal conflict', he has dedicated his career to the investigation of these topics and the dissemination of useful advice on how to prevent and manage aggression and violence.